Role Overview:
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The successful candidate will be responsible for leading our customer service operations at DX Network Services Limited, developing and executing strategies to drive customer satisfaction and loyalty. This role requires strong leadership and analytical skills, as well as the ability to collaborate effectively with cross-functional teams.
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Main Accountabilities:
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1. To develop and implement effective customer service strategies, using data analysis and industry insights to inform decisions.
2. To lead and manage a team of customer service representatives, ensuring excellent service delivery and continuous improvement.
3. To collaborate with other departments to identify and resolve complex customer issues, ensuring timely and satisfactory resolutions.
4. To analyze customer feedback and performance metrics, optimizing service delivery and driving business growth.
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Key Requirements:
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* Proven experience in customer service management, preferably in a logistics or parcel services industry.
* Excellent leadership and communication skills, with the ability to inspire and motivate teams.
* Able to analyze complex data and make informed decisions, driving business outcomes.
* Degree in Business Administration, Marketing, or related field.
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Benefits Package:
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* A competitive salary range: £55,000 - £65,000 per annum, commensurate with experience.
* A comprehensive benefits package, including health insurance, pension scheme, and annual leave.
* Opportunities for career growth and professional development, tailored to your strengths and aspirations.