Marine Sales Administrator - Engineering - Croydon - up to £35,000
Hello Recruitment is pleased to be recruiting a Marine Sales Administrator for an international engineering firm based in Croydon, Surrey.
Core Responsibilities
1. Communicate with internal/external customers i.e. Sales managers / Service engineers and end customers on a daily basis via phone and e-mail.
2. Analyse incoming requests, identify anomalies and respond to customer communications with the relevant information on a timely basis.
3. Address customer questions, issues and needs based on the initial request, ensuring that specific customer requirements and product features are clarified and understood.
4. Prepare and check initial quotations in line with discount policies and Sales Manager Guidance, ensuring that all part numbers, quantities, etc. are correctly captured.
5. Submit quotations to customers, ensuring the relevant Sales Manager is able to follow up on these as needed.
6. Process customer purchase orders in our local ERP system.
7. Effectively communicate changes to dispatch/warehouse regarding customer orders.
8. Prepare customer requested shipping documents.
9. Prepare presentations, collate drawings, and technical material to support quotations.
10. Process Sales Returns & Credits as appropriate.
11. Support customers with updates on existing orders requests.
12. Collate and understand risk assessment information, complete the Master Check List for orders as required.
13. Collaborate with and assist others and contribute to the success of the sales & service teams as a whole.
14. Communicate with Sales managers, Service engineers, and other team members to ensure they are informed of project relevant information.
15. Seek ways to streamline and improve best operating practices for the benefit of internal and external stakeholders.
16. Review quotations created within the Sales admin team to ensure cost and price information is correct before the offer is released.
Professional Experience & Education
1. Experienced in Sales administration with technical or engineering products.
2. Experience with shipping within the UK and Europe including Ireland (North and South) is required.
3. Possesses first-rate customer service skills and experience.
4. IT literate and possesses ERP systems experience, ideally Navision or SAP.
5. Some experience with dealing with Ministry of Defence products would be beneficial.
6. A self-starter who uses their initiative with a can-do attitude.
7. A team player who can work in a key role within the onsite marine team supporting the Sales Managers/FSE who work remotely.
Package Details
1. Permanent full-time contract
2. 5-day week, Mon - Thur 08:30-16:30, Fri 08:30 - 15:30 (36.5 hour working week).
3. £33k - £35k (dependent on experience).
4. Annual Bonus (pro rata on year of joining).
5. 25 days holiday (pro rata).
6. Pensions 3% EE and 6% ER.
7. Life Assurance.
8. Salary/Bonus Sacrifice.
9. Private Health Care.
10. Dental Health Care.
11. Cycle to work scheme.
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