We have an exciting opportunity for a Regional Delivery Manager to join our evolving team. We're always on the lookout for top talent to join our growing business. In fact, we never stand still, we work hard, make quick decisions and deliver to our ambitious goals every day.
The purpose of this role is to ensure that the business meet's our clients and customers expectations by driving an excellent customer experience through a team who drive the engagement of self-employed couriers. The role is accountable for the performance of a team covering a designated region. The role will drive the achievement of targets and ensure the cost efficiency of the courier network is maximised to maintain and further improve both the Company and third-party contractual standards.
You will be accountable for:
1. Responsible for regional performance targets and customer satisfaction through the guiding, coaching and managing of a team of Community Delivery Managers.
2. Influencing the build of and responsible for the delivery and forecast of regional budget and controls (including but not limited to courier fees, contractor spend, ad-hoc payments, team expenses and over-rides) by managing cost and ensuring the team understand the financial impact of their decisions ensuring the profitable running of their region.
3. Maximising service coverage of courier deliveries and collections within the region through the successful...