Senior Change Technician | 7 Months (Inside IR35) | Fully Remote
Harvey Nash's Client is recruiting for a Senior Change Technician on a 7 month contract.
Main Responsibilities
1. Protecting live operational service through the management of ALL IT change activity using robust change management processes
2. Facilitating and chairing large change approval forums effectively - Change Advisory Boards (CAB) and Major Change Advisory Boards (MCAB).
3. Working collaboratively with IT colleagues and supporting the wider Service Protection team to deliver results and identify ways to improve performance and effectiveness.
4. Leading Change Reviews and working closely with Incident and Problem Management to document lessons learned ensuring issues are addressed
5. Interrogating ITSM tools (Service Now) to produce relevant MI reporting to exec level.
6. Ensuring that policies, procedures and standards are always followed, and activities are within regulatory and risk requirements.
7. Developing risk mitigation strategies, creating and maintaining team Controls, fulfilling Audit requirements as part of a continuous service improvement plan
8. Communicating effectively with all levels of the organisation, presenting information and responding to questions from peers or management.
9. Design and implement enhancements to the change management process, improving efficiency, governance, and i...