Job Summary
As a Senior Sales Co-Ordinator, you will be responsible for developing long-term relationships with customers in our Dundalk Branch located A91 TC6F. You should work to satisfy customers’ needs and requests, respond to their queries in a timely manner, and aspire to deliver a positive customer experience. You will have excellent communication, analytical, and negotiation skills and be customer service oriented.
Ultimately, you should be able to grow our business by building successful, long-term client relationships with multiple levels of stakeholders internally and externally, with a key focus on delivering high standards of customer service and upselling.
Key Sales Responsibilities:
* Completion of RFQs from customers
* Negotiating with customers regarding pricing/lead-time for orders
* Processing customer orders
* Progressing any customer queries regarding outstanding orders
* Organising and running business reviews with customers and internal stakeholders
* Maintaining regular customer engagement
* Ensuring the system is updated using active price management including margins
* Analysis of customer schedules to ensure stock availability
* Obtaining up-to-date forecast information for key customers
* Monthly sales forecasting analysis on key accounts
* Creation of commercial invoices and supporting customer declarations
* Resolving empty bin queries by liaising with the customer & purchasing department
* Regular reviews of any invoice exceptions
* Coordinating activities with any quality concerns raised by our customers
* Supporting and collaborating with AR/AP to resolve invoice discrepancies
* Liaising with Warehouse operations to ensure timely fulfilment of customer orders
* Generating customer KPIs as required
* Demonstrating scalable growth
* Analysing customer demand trends
* Resolving excess and obsolete inventory with customers
* Any other duties as required by management
Purchasing Responsibilities:
* Processing customer POs, acknowledging PO receipt to customers
* Product sourcing & resourcing
* Stock collection from suppliers (Makro, Tesco, etc.)
* Creating internal SO using the in-house system
* Advising customer delivery dates on their POs
Education, Experience & Qualifications:
* Minimum 3 years’ experience in Inside Sales
* Demonstrable growth
* Proficient in oral, written, and mathematical skills
* Experience with the Microsoft Office package including Excel
* Good time management
* Exceptional presentation skills – demonstrates a high level of professionalism
Our Values:
Do The Right Thing and we will succeed: We insist on honest and ethical behavior; We treat others respectfully; Our actions are underlined with high integrity; We partner with others who hold these same values.
Go One Better to achieve greatness: We strive to do our best every day; We are curious and seek alternative viewpoints; We value innovation to deliver long-term success; We will not accept the status quo and tirelessly seek to improve.
Customer First balanced with Company results: We serve our customers with a sense of urgency; We strive to anticipate our customers’ needs; We work with our customers to ensure we are providing them the best solutions they value; We help to deliver the long-term success of our company.
WE DO what we say: We seek clarity and understanding; We follow through on our commitments; We respectfully challenge and collaborate to achieve mutual success; Once we agree, we move forward and make no excuses.
Together we win: We respect and value each other’s thoughts and opinions; We make the time to develop meaningful relationships; We seek new opportunities to continuously learn; We never miss an opportunity to bring out the best in others.
Make a career at SUPPLY TECHNOLOGIES:
* Career Development: Success starts from within, and we have several paths from which you can choose to enhance your career evolution.
NOTE: This job description is not intended to be all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description.
Supply Technologies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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