Customer Interface Team Leader page is loaded
Customer Interface Team Leader
Locations: Reino Unido, Edimburgo
Posted: Publicado hace 2 días
Time left to apply: Fecha final: 4 de marzo de 2025 (Quedan 12 días para realizar la solicitud)
Job requisition ID: R-14542
Salary starting from £42,000 per annum plus excellent benefits
Terlferton House, Edinburgh
Flexible Hybrid Working
Closing Date: 3 March 2024
Help us create a better future, quicker.
At SP Energy Networks, our focus is on harnessing technology and innovation to create the networks of the future. Our team is building a dynamic network to meet the changing demands for electricity and increasingly, renewable electricity – safely, securely, and sustainably in the communities we serve.
As Customer Interface Team Leader, you will be responsible for leading and developing a small multi-disciplined team of staff in the safe, effective, and productive delivery of minor connection activities, focusing on excellent customer service through proficient communication, preparation, and organisation of customer projects for the electricity distribution network.
What you’ll be doing
* Lead and coach a team to maximise output and productivity levels including apprentices, skills seekers, craft trainees, etc.
* Analyse and manage team performance to ensure successful delivery and to the required standards and timescales, identifying opportunities for future improvement.
* Ensure teams are competent, authorised, and equipped to meet the needs of the work programme.
* Proactively assist respective areas in the management of daily and longer-term resource planning.
* Prepare and manage budgets and monitor appropriate cost information from relevant financial systems.
* Support robust stakeholder and customer interfaces to facilitate the delivery and communication of short, medium, and long-term plans and deliverables affecting local communities and stakeholders.
* Support the development and delivery of robust short (6-12 week) and medium (3 – 12 month) plans to facilitate business deliverables in line with district plans which are devised to minimise outages to customers.
* Lead and drive the efficient and effective delivery of performance targets including, but not limited to Customer Minutes Lost, Customer Interruptions, Broad Measure of Customer Satisfaction, Guaranteed Standards, Time to Connect, Management of customer complaints.
* Support the integration of asset stewardship values within teams through delivery, incorporating localised feedback.
* Ensure the accurate and timely capture and recording of data within Corporate systems.
* Ensure customer records are accurately maintained within Corporate systems and that all customer interactions are recorded.
What you’ll bring
* Expert stakeholder and customer service engagement and management.
* Expert knowledge of standards required of construction and maintenance works, including working knowledge of health, safety, and environmental legislation.
* Expert knowledge of corporate systems required to manage resource deployment and productivity, finance, output delivery, and safety.
* Contract & SLA management and general commercial & regulatory awareness with the ability to balance customer service, operational delivery, and efficient financial performance.
* Ability to communicate and present information effectively at all levels.
* Ability to manage competing priorities using practical engineering and financial judgement to determine optimal solutions.
* Where appropriate, technical and operational experience in a relevant engineering leading role within a utility environment.
To be successful, you will need to demonstrate as minimum:
* SVQ/NVQ qualification or equivalent experience.
* Proven experience in a comparable team management role.
* Excellent customer management skills demonstrated in previous role.
* Computer literacy – e.g. Microsoft Office suite.
What’s in it for you
As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we’ll double match your contribution up to a company contribution of 10%.
At ScottishPower, we believe it’s the little things we do in life that make a big difference. From helping you look after your family’s wellbeing, save for your future, and take personal steps for climate action – our benefits are designed to help you do just that - so that you have everything you need to take care of your world – today and tomorrow. That’s why our benefits include:
* 36 days annual leave
* Holiday Purchase – perfect your work/life balance with extra annual leave
* Share Schemes
* Payroll Giving and Charity Matched Funding
* Technology Vouchers – save more and spread the cost of your technology purchases
* Electric Vehicle Schemes – to help you transition to green/clean driving
* Cycle to Work scheme and Public Transport Season Ticket Loans
* Healthcare benefit options including: Dental Insurance, Private Medical Insurance, Health Cash Plan, and annual Health Assessments
* Life Assurance (4x salary)
* Access to Savesmart financial wellbeing support
* Plus shopping, leisure, restaurant, and gym discounts, and unique employee deals on travel insurance and more
Why SP Energy Networks
SP Energy Networks is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. We keep electricity flowing to homes and businesses through Central and Southern Scotland, North Wales, and in the North West of England. We operate over 4000km of cables and lines that make-up the transmission network – connecting infrastructure like wind farms into the electricity system. It’s a role that puts us right at the heart of Scotland’s ambition to be Net Zero by 2044. And we’re taking it very seriously. We’re investing >£5.5 billion into our transmission network, directly supporting the rapid growth needed in renewable energy. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation.
Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you’ll fit right in.
We are committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long-term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to careers@scottishpower.com.
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