The CCTV Operator will develop and lead operational excellence and best practice; optimising our service and value offering to customers to achieve performance targets. This is an active and visible role requiring strong leadership competence in addition to entrepreneurial ability. The CCTV Controller is responsible to control the shift operational requirements in line with the customer and contractual expectations. The CCTV Controller plays an integral role in ensuring that consistently high standards of security, safety and customer care are always delivered. This is for a brand-new, high quality 206,000 sq. ft office and retail development near Smithfield’s Market in the heart of Farringdon. Information: Position: Security CCTV Controller Location: Central London (EC1M) Pay Rate: £14.18 per hour Hours: Average 56 hours per week Shifts: 3 Days 3 Nights 3 Off Job Requirements: SIA CCTV Licence required SIA Licence (DS or SG) required Corporate CCTV security experience required Excellent PC skills and Microsoft knowledge required Experience of working in a demanding, high-pressure environment Excellent understanding of access control & CCTV systems Customer focused, with a strong knowledge of customer service skills Demonstrate a strong aptitude for multi-tasking Excellent written and verbal communication Self-motivated and able to work on own initiative Knowledge and experience monitoring and actioning fire systems Experience of key management Team player, who will support colleagues and provide ideas to improve service delivery Ability to think and act quickly in emergency incidents or under pressure Responsibilities & Duties: Deliver and encourage outstanding customer service delivery Ensure that all security personnel always adhere to their duties and policies and procedures of the site, reporting any breach of these to the Duty Security Manager and the Security Manager To monitor the CCTV cameras within the Security Control Room Arrange for the collation and viewing of CCTV images in response to incident management, in line with the CCTV Code of Practice Prepare and maintain the Security Control Room equipment for operational use Ensure the Security Control Room is kept tidy To monitor, operate and report all Security Control Room technologies (intruder alarms, access control systems, BMS, fire alarm system, lift intercoms, lift monitoring stations) To be conversant with all life safety systems and assist in responding to all emergencies promptly as illustrated in the Assignment Instructions Inspect equipment for failures and faults, reporting these in line with procedures Maintain accurate daily electronic occurrence log records (via the CIS HUB) Responsible for the administration of lost & found property Book on all members of the security team correctly at the start of each shift Report any issues or incidents to the Security Manager Respond to all incidents in line with policies and procedures Ensure all incidents and issues are formally investigated and recorded Maintain a high level of morale and discipline within the team, taking into consideration their welfare Benefits: Health care plan (HSF) Perk Box (HSF) - discounts & offers from cinema tickets to days out Cycle to work scheme Tailored Site Uniform First class training allowing you to develop your skills A view for career development Long service & Employee Recognition awards And much more A globally recognised Security Solutions Specialist delivering service excellence, to our Customers, Colleagues, and Communities. CIS is an independently owned business providing professional security solutions across the UK and Ireland. Our people are at the heart of everything we do. They have a sense of belonging and togetherness that manifests itself in operational excellence and world-class customer service. CIS Security is a multi-award-winning company, recently being awarded World’s Happiest Workplace in 2025. At CIS Security Ltd, we do not just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our Customers, Colleagues, and Communities. CIS Security Ltd is proud to be an equal opportunity employer and value diversity. We welcome applications from all sections of the community. All employment is decisions are based on qualifications, quality, and business needs. Due to the volume of applications, if we have not contacted you within three weeks of initial contact then unfortunately you have not been successful on this occasion.