Contents Location About the job Benefits Things you need to know Apply and further information Location This post can be based at our sites in either Ryton-on-Dunsmore (CV8 3EN) or Durham (DL15 8DS). Hybrid working opportunities can also be discussed prior to you taking up your post. About the job Job summary Applications for this role are restricted to existing employees of the College of Policing, the Civil Service and officers or staff of a UK police force or UK policing organisation. About us: Were the professional body for the police service in England and Wales. We work with everyone in policing to set standards, to share knowledge and good practice and to support the development of police officers and staff. Our mission is to drive a consistent approach across policing where the public and the service expect it, to boost professionalism and to improve leadership at every level. Although we're a small organisation, our work has a big reach. We are uniquely placed to work both with national policing organisations and local forces to support frontline officers, staff and volunteers in their day-to-day roles. We offer a supportive and inclusive environment for people to thrive. Our extensive flexible-working policy, employee wellbeing support, family friendly policies, employers network for equality and inclusion membership (ENEI silver award winners), and status as a disability confident leader means everyone can bring their whole self to work. Job description We look forward to reading your application for the role of Infrastructure Engineer. The selected candidate will provide third line support, maintenance and produce elements of the roadmap for the continued development of a range of key functional products, such as unified communications, networks and user environment, within the Information Services technical portfolio to enable and sustain achievement of the Colleges IT business requirements. Person specification Some of your responsibilities will include: Own, analyse, provide support for and resolve technical issues and problems with College infrastructure products, working collaboratively with other members of the Infrastructure team to provide comprehensive, integrated customer-focused solutions. Undertake regular checks on integrity of data storage and carry out back-up routines to ensure continuing availability of information to authorised users. Apply ITIL Service Management practice, policies and processes to continuously improve the consistency, quality and success of service management activities. To be successful in this role youll need: Extensive hands-on experience in supporting Microsoft IT Environments, including patching Experience in identification, root-cause analysis and resolution of complex issues, including identifying and reducing repetitive problems Excellent interpersonal, planning, documentation, organisation and problem solving skills Please see the attached job description which contains full details of the role. Technical skills We'll assess you against these technical skills during the selection process: Evidence experience in identification, root-cause analysis and resolution of complex issues, including identifying and reducing repetitive problems. Microsoft Certified Professional or equivalent experience. Experience of new work packages to agreed specifications, time, budget and quality parameters to deliver services. Benefits Alongside your salary of £27,134, College of Policing contributes £7,860 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. The College is a great place to work. We're passionate about our people and offer a wide range of benefits, including (but not limited to): Defined benefit pension scheme with an average employer contribution of 27% Up to 31.5 days holiday (this is in addition to 8 public holidays and 1 privilege day) Continued professional development and structured career paths Enhanced maternity, paternity and adoption leave Flexi-time (for certain grades) Benenden Healthcare National Dental Plan Discounts for on-line shopping Free employee support line Interest free season ticket loans Rewards and recognition scheme Learning and development tailored to your role. An environment with flexible working options. A culture encouraging inclusion and diversity. We also have a number of thriving staff networks that provide the opportunity for advice, support and to drive change. A place to get your voice heard, share experiences and challenge our working practices to ensure equality of opportunity for all. For more information about our benefits and staff networks, visit What we offer as an employer, College of Policing Things you need to know Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Experience and Technical skills. Eligibility: Vacancy reference: 6862 It is anticipated interviews will take place the week commencing Monday 03 February 2025. How to apply and contact information: For further information visit our Work for us page. What it's like working at the College of Policing If you would like to discuss the role in more detail please contact Mark Leng, Chief Principal Infrastructure Engineer, Mark.Lengcollege.police.uk We believe that a diverse workforce brings many benefits to the organisation including diversity of thought and improvements to the way we work internally and with partners and communities. We strive to be fully inclusive but we know there is more to do. We genuinely encourage people from all backgrounds and underrepresented groups to apply for this role. We want to continually improve our recruitment processes and to remove any barriers to equal opportunities that could disadvantage those from particular backgrounds. In order for us to have the information to do this, we ask you to please complete the diversity section of the online application process. We use a blind shortlisting process an d we hope that by using this method we will be able to promote greater diversity in our workforce and remove any subconscious decisions based on biases. The College is committed to support the Greening Government Commitment and reducing our Environmental impact. We have a dynamic Environmental Management Plan in place which encompasses various objectives, including our pledge to reduce business travel. To support our green agenda we have, in phase one, installed Electric Vehicle Charging Points at our sites in Ryton (12 points) and Harperley Hall (4 points) alongside two at our Harrogate office. We encourage employees to become an Environment Champion to help with promoting and delivering our Environmental Management Plan. Our One Step Greener approach encourages all College staff to make small changes to create a better future for everyone. Please note that in order to work for the College of Policing you must have the Right to Work in the UK with indefinite leave to remain. In addition, you will also be required to provide an address history in the UK for the preceding 5 years. Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window). See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window). Apply and further information This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : Name : College of Policing Recruitment Team Email : recruitmentcollege.police.uk Telephone : 07919013628 Recruitment team Email : recruitmentcollege.police.uk Attachments Infrastructure Engineer JD DDaT Opens in new window (pdf, 164kB) Share this page Print Email Facebook Twitter LinkedIn GMail