Who we are
At Skytanking Aviation Services ENG Limited, we run an excellent service for our airline customers and have an exciting new opportunity opening at Birmingham Airport. It will be a busy operation but we go further to ensure we maintain a high standard of safety and service as we put our customers at the centre of our operations.
This is a great opportunity to join our growing ground handling business. Timescales can often result in a tight turnaround; therefore, you will need to be a good timekeeper, flexible when overtime is required if a flight schedule changes last minute, and reliable as you are working as part of a dedicated team, so we need to be confident that you are committed.
If you would like to be part of this service and join a young but innovative business putting our customers at the centre of what we do, then we would love to hear from you about joining our team.
Your tasks
Job Purpose:
You will be working in the Ground Services department, ensuring consistent delivery of high performance standards in the provision of the smooth, timely, and accurate processing of Aircraft turnaround, Internal/External Operational communication, and Flight monitoring/record keeping. This is a “hands-on” role, and you will be expected to maintain Aircraft Dispatch and Weight & Balance competency. You should be able to demonstrate a hardworking, adaptable attitude and thrive on variety in the workplace. A demonstrable background in Aviation Ground Handling with Operations/Dispatch/Load Planning experience is preferred.
Main Responsibilities & Objectives:
* To consistently deliver the highest possible level of customer service at all times
* To effectively manage an aircraft's turnaround, giving support where appropriate
* Responsible for a safe, secure, and correct aircraft arrival/departure from its parking stand, overseeing the safety of the entire operation on the ramp area, involving all staff and third-party suppliers
* Ensure all staff members fully comply with the Health & Safety at Work Act 1974 when carrying out their duties
* Responsible for overseeing and coordinating the safe unloading/loading of aircraft
* To assist with passenger services and direct passengers to and from the aircraft in a safe manner
* To comply with all airlines' weight & balance documentation and load sheet regulations and convey the loading instruction to ramp staff
* Supervision of ramp agents and customer service agents affecting the aircraft
* Ensure that the fuel load is loaded and agreed/confirmed with the Captain and fuel provider
* To ensure that security items, rush/unattended bags are loaded & documented correctly
* Presentation of the load sheet with any final amendments made to the captain
* Compliance with baggage reconciliation and Triple A requirements
* To understand and operate radio equipment effectively and correctly
* Coordinating & recording the safe and timely delivery of all services to the aircraft at the request of the crew or engineers
* Responsible for the safe coordination of the pushback on departure of the aircraft and to ensure the ramp area is checked for FOD before aircraft arrival
* Enhance the relationships between staff, the airport, and contracted service providers to deliver consistently outstanding customer service
* Carrying out any other reasonable request made by Skytanking Aviation Services in relation to protecting the operation and customer profile.
£13.32 Per hour, 37.5 hours per week
This is for maternity cover; a fixed-term contract will be offered.
Your profile
Experience:
* 2 years’ experience as a TCO or Aircraft Dispatcher
* Ensure all Airline Service Level Agreements/Key Performance Indicators are met or exceeded
* Compliance with all Regulatory Bodies, HSE, Airline(s), and Stobart Aviation Services processes and procedures.
* Leadership, delivery, and ownership of providing an excellent and efficient standard of customer service to both internal and external parties.
* Ability to perform all tasks with accuracy, efficiency, and in a safe manner within defined time constraints
Must be able to:
* Without exception, provide a 5-year history (with no gaps) including work and non-work activities.
* Have been a UK resident for the last 5 years
* Acquire a clear DBS certificate.
We offer you:
* Cycle to Work
* Employee Assistance Programme
* Life Assurance
* Uniform provided
* Pension
* Discounted Gym Membership
* Discounted Shopping Platform
Your contact
Please send us your application exclusively via the online application form.
In case of questions, please don't hesitate to reach out to enghr@skytanking.com
Skytanking Aviation Services ENG Limited A PrimeFlight company
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