Ice cream Parlour Supervisor
Rufford Abbey Country Park, North Nottinghamshire
ABOUT US
Parkwood Leisure was established over 20 years ago and is now one of the UK's leading operators of publicly owned leisure facilities. We're a company that's proud to deliver a first-class service to each of the facilities we manage and is committed to working with local communities to make a difference and provide a healthier and happier lifestyle to the communities we serve. The Company prides itself on its exemplary health and safety record and commitment to staff.
We are looking for
Are you ready to sprinkle a little sweetness into your career? We're looking for an enthusiastic, outgoing superstar to scoop up the role of Ice Cream Parlour Supervisor!
If you've got a passion for customer service, a flair for fabulous flavours, and a friendly, welcoming vibe, along with a can do attitude. We're after someone who can communicate like a pro, upsell like a champion, and keep customers coming back for more.
Here's the scoop on what's in it for you: A competitive salary. Ongoing training and development Complimentary use of our fitness facilities Best of all, you'll be part of a fantastic, fun-loving team.
So, if you're ready to make every customer's day a little brighter (and tastier), we'd love to hear from you!
Primary Objectives for the Ice Cream Parlour Supervisor
* To Supervise the day-to-day operations of the Ice Cream Parlour
* To ensure maximum efficiency is delivered at all times in service
* To ensure high standards of Health and Safety and Customer Care
* To constantly review social media and embrace ice cream trends
* Continually look at any promotions or ideas to upsell
* Speak with the Food and Beverage Manager regarding ideas to improve service
* Make sure staff are aware of any promotions and have a passion to sell the items
* Work alongside staff, listen to any ideas given and give feedback
* Must be able to work, weekends and School holidays on a rota basis.
The Ice cream Parlour supervisor will focus day to day on the following task
* To Supervise the day-to-day operations of the ice cream parlour
* Ensure all relevant paperwork is completed throughout the day
* To prepare the freezers and toppings for the day's operations
* To undertake Front and Back of house duties
* Ensure that all food is covered, stored, labelled and dated to meet the food safety (General Food Hygiene) Regulations 1995 or the terms of subsequent legislation.
* Make sure that food is handled, stored, prepared and served in conditions that will prevent contamination of food and drink.
* Ensure that all cleaning duties are completed whilst on shift. Per the opening /Closing and all-in-one sheet in the outlets
* To ensure that all injuries involving staff and members of the public are reported to the General Manager
* To record any complaints and to pass to your line manager in the first instance
* To ensure all Health and Safety procedures are carried out at all times
* Ensure that a consistently high level of service is delivered to customers
* To assist in the management of the Centre's quality assurance systems and procedures.
* To undertake any regulatory requirements
* To ensure that a safe and efficient service is provided for the public
* Act as a key holder as required
* To undertake any other duties as may be required by your line Manager to ensure that the business objectives of the Department are achieved. Including but not limited to (Working in other outlets where necessary)
* Make sure we are keeping the food safety and all-in-one cleaning sheets are filled in and signed off at the end of the week
THE CANDIDATE
Qualifications
* Food safety certification will be expected to be shown
* First aid certificate desirable
* A good knowledge of the food and leisure industry
Personal
Among the personal qualities we require the Applicant must
* Must be able to build strong relationships with staff and Customers
* Must be able to communicate at different levels of the organisation
* Must be able to work additional hours when the business required
* Must be able to maintain and be committed to good employee relations and deliver quality training
* Must be able to work from various locations in the park within catering as and when required
* Must have a can do attitude and be flexible
* Good customer service skills and ability to deal with a range of customers visiting the park
* Must be able to take direction and delegate responsibilities
* Full training provided