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Operational Support Specialist - London, Longford
Client: GSF Car Parts
Location: Longford, United Kingdom
Job Category: Customer Service
EU work permit required: Yes
Job Reference: 24e0b1581a58
Job Views: 99
Posted: 22.01.2025
Expiry Date: 08.03.2025
Job Description:
About The Role
As the Operational Support Specialist for London, you will be responsible for delivering process training to frontline Branch staff while supporting the Branch Network in reaching targets in compliance and shrinkage and resolving key operational issues.
Main Duties Include:
1. Provide training on Operational processes to new starters throughout the initial induction period and any further training to existing staff as necessary.
2. Maintain Operational Training plans for branches covered.
3. Offer basic training and support on Cash Banking processes.
4. Complete Operational Audits.
5. Support completion of PARC scoring by providing data.
6. Drive branches throughout the month for process completion to ensure smooth month-end completion.
7. Support Branch Stocktake Management programme.
8. Develop key Team Members to follow defined RTS processes and reduce potential write-offs.
9. Develop Key Team Members to ensure all inventory processes are accurate and robust.
10. Provide support to branches ‘in crisis’ such as Stocktake progress problems.
11. Support Operations Managers and Audit in stock variance or Stocktaking investigations.
12. Provide front line support on small branch projects as appropriate.
13. Provide support on any other projects as directed by the Operations Manager.
14. May be required to be “the expert” on a particular subject and provide guidance or deliver structured documented training.
Working Hours: 5 hours per week - Monday to Friday
About You
What you'll need to succeed:
1. Operational experience, ideally gained in a multi-site Organisation.
2. Good organisational skills.
3. Enthusiastic with the ability to motivate others and lead by example.
4. Excellent communicator, at all levels.
5. Able to work well under own initiative.
6. IT literate & proficient in use of Excel.
7. Clean valid Driving Licence with the flexibility to travel (overnight stays may be required).
What we'll offer:
1. Up to days annual leave, including bank holidays.
2. Online employee discount scheme.
3. Healthcare cash plan.
4. Company pension.
5. Group life assurance.
6. Internal development programmes.
7. Career progression opportunities.
About Us
GSF Car Parts is one of the UK’s leading automotive parts distributors, supplying thousands of independent garages throughout the UK and Ireland with parts, tools, garage equipment, and specialist training. The group has over branches nationwide and a turnover exceeding £ million.
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