My Telford based distribution client are looking for a Sales & Purchasing Assistant to join their team on a full time and permanent basis. You will be responsible for supporting the business operations in providing exceptional service to our customers & suppliers.
Duties include:
* Responding to customer enquiries and provide information on products in a timely and professional manner.
* Process customer orders on CRM system (AS400)
* Manage queries in a timely manor.
* Provide information on product availability and pricing to customers that call in to the office.
* Support the sales team in managing customer accounts
* Assist in the purchasing of stock from HQ in France, along with other suppliers are used.
* Assist with booking in of deliveries.
* Liaise with warehouse team to investigate any issues with deliveries or picks.
* Processing customer returns and credits.
* Process final invoices from various suppliers.
* Complete relevant paperwork and processes for exporting goods to Republic of Ireland and Northern Ireland.
* Collaborate with technical team in France to understand product specifications and functionalities.
* Maintain accurate and up-to-date records of customer interactions and sales activities using our CRM system.
* Preparation of quotations.
* Following up on submitted quotations after a set period of time.
* Participate in sales meetings and training sessions to stay informed about new products and industry trends.
Key Skills:
* Previous experience in a sales or customer service role is an advantage.
* Basic understanding of technical products and services.
* Excellent verbal and written communication skills.
* Strong organisational and multitasking abilities.
* Proficiency in LibreOffice Suite (compatible with Microsoft Office), Thunderbird and Firefox.
* Previous experience using AS400 would be beneficial.
* Ability to work independently and as part of a team.
* Willingness to learn and adapt in a fast-paced environment.
Benefits:
* Salary £25,000 per annum
* Pension scheme
* 20 days annual leave entitlement + bank holidays
* On-site parking
* Friendly and supportive work environment.
Hours - 9am – 5.00pm Monday to Thursday, 9am-3pm Friday