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Holiday Inn Bristol - Filton
The Opportunity
We are looking for a highly motivated and customer-focused individual to join our hotel as a Front Office Team Member. As the first point of contact for our guests, you will play a crucial role in creating a memorable and seamless guest experience. If you are fully available, flexible and willing to work 20h per week - maybe you are the person we are looking for!
Responsibilities:
* Provide exceptional customer service to all guests, including check-in, check-out, and responding to inquiries
* Handle guest requests and concerns promptly and efficiently, ensuring guest satisfaction
* Answer phone calls and emails, take reservations and manage guest information
* Assist with administrative tasks such as billing, record-keeping, and report generation
* Work closely with other hotel departments to ensure a smooth operation and guest experience
Ideal Candidate
* Previous experience in a customer-facing role, ideally in a hotel or hospitality environment
* Strong communication and interpersonal skills, with a friendly and welcoming personality
* Ability to multitask and work in a fast-paced environment
* Familiarity with computer systems and software, including reservation and property management systems
* Flexible availability, including weekends and holidays
If you are a team player with a passion for hospitality and excellent customer service skills, we would love to hear from you.
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