Band D - £31,586 - £36,124 per annum - starting salary dependent on experience Do you have experience of working within a revenues or income collection environment including the recovery and collection of monies due? We have an opportunity for an experienced Income Enforcement Officer to join our high performing Income Collection Team, who are responsible for collecting over £300 million of income each year to fund vital council services. As Income Enforcement Officer you will take ownership of the effective collection of monies due to the council including Council Tax, Non Domestic Rates, Business Improvement District (BID), Housing Benefit Overpayments and Sundry Debts from summons stage onwards (or equivalent escalation). You will: Take a holistic view of monies owed in order to maximise income to the Council. Deal with complex enquiries from internal and external customers and respond in writing, on the telephone or face to face as appropriate taking ownership of the enquiry until fully resolved. Review customers income and expenditure to agree affordable repayment plans and advise on ways to maximise income. Organise, prepare and present cases at the Magistrates Court and County Court depending on the type of debt outstanding. Signpost customers to other teams and partner organisations as appropriate We understand that this is a difficult time with a national increase in the cost of living, so our team are working hard to provide our residents with support and assistance, whilst creating manageable payment plans wherever possible. You will have a minimum of 4 passes at GCSE Grade A-C (4-9) including English and Mathematics (or equivalent) or the ability to demonstrate an equivalent level of literacy and numeracy. You will also need: Recent and relevant experience of working in revenues environment including recovery and collection of monies due. Knowledge of revenues and/or a debtors computer systems. In-depth knowledge of local taxation legislation relating to council tax and business rates, revenues processes and recovery methods available. Excellent written and verbal communication skills with the ability to compose non–standard letters/emails Ability to deal with customer queries in a calm, professional and confident manner and use your initiative to find effective solutions to maximise income collection. In return, we offer you a fantastic opportunity to develop your skills and experience within a high performing team environment. The Income Team will shortly be embarking on several projects to improve the way in which residents and businesses can interact with us so there will be the chance for you to be involved in these projects to help shape this improvement for our customers. Why Solihull? Working for Solihull means that we can offer employees a great working environment, together with a range of flexible working options, attractive staff discounts and a range of training and development opportunities to further your career prospects. Starting salary will be dependent on experience with incremental progression subject to performance. Where employees are at the top of their grade, a non-consolidated award that is equivalent to one increment can be paid subject to successful achievement of objectives and key behaviours. We recognise that work is what you do and not necessarily where you go. Our aim is to balance the needs of our employees with service delivery and, for this role, this will include a combination of working from home and from our offices in Central Solihull. To enable us to provide you with the required training and support you will be required to work the majority of your time in the office during the induction period. Whilst your geographical location isn’t important, you will need to be able to commute to our offices in Solihull as required in order to fulfil the needs of the service. If you have any specific queries regarding our hybrid working, please get in touch. To apply, please click on the link below and upload your CV and covering letter/supporting statement. Your supporting statement should clearly outline how you meet the essential skills and experience as outlined on the person specification. If you have a specific question or require further information regarding this post, please contact Sally Chiswell, Income Recovery and Enforcement Team Leader on 0121 704 6784 Interview Dates – w/c 31st March 2025 Solihull Council has a responsibility for, and a commitment to, safeguarding and promoting the welfare of children, young people and adults at risk and requires all staff and volunteers to share this commitment. This role requires a DBS check. Attached documents Income Enforcement Officer FEB 2025 JDPS.docx