My client based in Epsom is recruiting for a new Credit Controller.
Client Details
My client based in Epsom is recruiting for a new Credit Controller.
Description
* Responsible for the efficient and timely execution of financial support, managing customer accounts, and resolving issues in line with company policies and procedures.
* Engage with customers to identify tailored solutions that ensure positive outcomes, including affordable repayment plans, whilst maintaining a high level of customer care and consideration of their financial circumstances.
* Maintain a strong understanding of company regulations, ensuring all collections processes comply with the relevant legal and regulatory requirements, especially around fair treatment of vulnerable customers.
* Ensure that all interactions align with the company's commitment to delivering excellent customer outcomes, working to resolve queries and concerns in a manner that is both ethical and customer-focused.
Profile
* Proven experience in a customer service, collections or financial services role or as a Credit Controller.
* Strong understanding of company regulations and their application in a financial services environment.
* Excellent communication and interpersonal skills, with the ability to engage empathetically with customers who are in financial difficulty.
* Proficiency with relevant software and CRM systems.
* Self-motivated, able to work effectively under your own initiative.
* Flexible attitude towards duties.
* Keen attention to detail.
* May be studying towards an Accountancy qualification.
* Team-oriented, able to work efficiently with other departments within the organisation.
* Strong time management and organisational skills.
Job Offer
Salary: Competitive
* Private Medical Care.
* Pension Scheme.
* Employee Car Scheme.
* Enhanced MAT & PAT Pay.
* Car Scheme.
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