Job Description:
Looking for someone who comes with experience working for a lift company this is essential.
The Service Coordinator plays a critical role in ensuring the efficient operation of our service department by managing communication between clients and engineers, monitoring service requests, and maintaining accurate records. This position demands strong organizational and communication skills and the ability to work in a fast-paced environment.
Hours: 0800-1700
Location: Sidcup
Responsibilities:
1. Call Management:
* Answer all incoming calls promptly and respond to messages from Message Direct.
* Log service callouts and dispatch them to the appropriate engineer.
* Keep clients updated with estimated time of arrival (ETA) for service visits.
2. Shutdown List Management:
* Maintain a daily 'Shutdown' list of out-of-order lifts.
* Communicate and update clients on the status of out-of-order lifts, liaising with the Operations Manager.
3. Call Completion and Reporting:
* Update clients on the completion of service callouts.
* Log night call reports.
* Aim to update clients by 9:00 am the next working day.
4. Service Desk Email Monitoring:
5. Monitor the 'Service Desk' email for engineer check-ins and check-outs.
6. Inform the Operations Manager if...