Employer: Whittington Health NHS Trust
Employer type: NHS
Site: Whittington Hospital
Town: London
Salary: £29,029 Per Annum (pro rata) Inclusive of HCAS
Salary period: Yearly
Closing: 06/01/2025 23:59
Getting vaccinated, and getting a booster, remains the best defence against COVID-19. We encourage and support staff to get COVID-19 vaccine and a booster dose as and when they are eligible.
Please note in order to progress your application, your data will be processed by our 3rd party recruitment providers – North London Partners Shared Service, who conduct recruitment activities on behalf of Whittington Health NHS Trust.
By applying for this role, you accept in the event you are successful that your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which is aimed at saving you time and improving efficiencies within the NHS when your employment transfers.
Job overview
To work, as part of a team in the provision of Catering Services to Staff, Visitors and Patients of the Whittington Hospital, ensuring that the service provided is a customer focused quality service.
To work in a safe and hygienic manner, ensuring the highest standard of food safety.
To maintain the highest standard of personal and professional presentation of yourself and goods.
To allocate duties to staff under your supervision.
To undertake supervisory responsibility for Food Service Assistants and Food Technicians, in the absence of the restaurant Supervisor.
To have responsibility for the securing of restaurant cash takings in line with the department's policy for safe cash handling.
Main duties of the job
1. Compliance with current Food Safety (General Food Hygiene) Regulations
2. Compliance with current Food Safety Regulations
3. Compliance with set quality, quantity and food waste control measures
4. To comply with the departments Hazard Analysis Critical Control Point [HACCP] procedures
5. To operate the department's Point of Sale, register as required with minimum supervision
6. To ensure all Point-of-Sale transactions are processed efficiently in a timely manner
7. To assist in the preparation and replenishing of provisions for service periods
8. To ensure all customers are treated with the highest regard to customer care
9. To work in a safe and hygienic manner, ensuring the highest standard of food safety
10. To maintain the highest standard of personal and professional presentation
11. To undertake on/off the job training as required
12. To comply with trust policies and procedures
Working for our organisation
Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.
Detailed job description and main responsibilities
1. To operate the restaurant’s Point of Sale (cash) registers, ensuring that the correct charging structures are applied in line with departmental policy
2. To account for cash takings in the restaurant investigating and reporting discrepancies to the Retail Supervisor and/or Catering Manager
3. To ensure the availability of change within the registers throughout meals service time.
4. To serve meals and beverages to staff in line with portion control and presentation requirements, as directed by the Dining room Supervisor.
5. To monitor and record all temperatures as instructed by the Dining room Supervisor
6. To maintain set standards of food and beverage service as directed Dining room Supervisor
7. To undertake the clearing and cleaning of the Food Court areas, and equipment, and the washing up of crockery and cutlery
8. To work as part of the Catering team, clearing and resetting of tables in the Food Court and associated dining areas.
9. To undertake cleaning duties as defined in the Cleaning Schedules or as directed by the Retail Supervisor.
10. To undertake manual pan wash service when necessary.
11. To carry out general Catering portering duties, including storage of deliveries to the restaurant.
12. To assist with breakfast as directed by the shift supervisor.
13. To undertake re-stocking of products on display for sale, salad bar items, sandwiches, cold drinks, chilled snacks, hot and cold desserts, fresh fruit, cakes etc).
14. To assist in the provision of special events, hospitalities and/or theme days.
15. To undertake the operation of mechanical dish washing machines, floor scrubbing machines and vacuum cleaners as required.
16. To maintain set standards of food and personal hygiene and personal appearance in accordance with the department's hygiene policy.
17. To act as the first point of contact in providing assistance / information in response to customers’ queries.
18. To undertake the topping-up stock levels within the restaurant area, taking care to use safe manual handling techniques and appropriate methods of stock rotation
19. To attend training courses on and off the job to meet the requirements of the post.
20. To take part in the Trust staff appraisal process
21. To complete Quality and Hygiene Monitoring control forms and records as required.
22. To maintain accurate and up to date records as required
23. To work in a safe manner ensuring Health & Safety requirements are followed having an overall awareness of department Security and Fire procedures.
24. To report maintenance defects to the Estates Helpdesk
25. To undertake extra duties, commensurate with the duties of this post.
26. To contribute to the departments, aim to ensure the most efficient use of energy and utilities in the provision of the Service
27. This job description is intended as a general guide and is not exhaustive. It may be reviewed with the post holder depending on future requirements and service needs.
Person specification
Skills
* Ability to use own initiative with minimum supervision
* Ability to work unsupervised
* Good communicator both verbal and written
* Capability to follow instructions
* Ability to work within set deadlines
* Ability to co-ordinate multiple tasks
* Able to motivate team members
* Able to do mental and written arithmetic
* Previous customer care training
* Understanding of what constitutes good customer service
Knowledge
* To be proactive and organized in day-day department / service operations
* Knowledge of food hygiene regulations
* Good customer care
* Knowledge of how NHS operates
* Knowledge of hospital Catering Services
* Health and Safety at Work
Previous Experience
* Previous experience working within a Catering environment
* Previous supervisory experience
* Understanding of Basic Food Hygiene principles, with the ability to attain Basic Food Hygiene Certification
* NHS experience
Qualifications
* Health and Safety training
Personal Qualities
* Flexibility
* Integrity and discretion
* Organised and methodical in approach to work
* Good communication Skills
* Calm under pressure
* Team worker & leader
* Creative
* Outgoing, friendly personality
SAFEGUARDING CHILDREN AND ADULTS
To comply with the Trust’s Safeguarding Children and Adults policies, procedures and protocols. All individual members of staff (paid or unpaid) have a duty to safeguard and promote the welfare of children, young people and vulnerable adults This will require you to:
* Ensure you are familiar with and comply with the London Child Protection Procedures and protocols for promoting and safeguarding the welfare of children and young people.
* Ensure you are familiar and comply with the London Multi Agency Safeguarding Vulnerable Adults Pan London Procedures.
* Ensure you are familiar and comply with local protocols and systems for information sharing.
* Know the appropriate contact numbers and required reporting lines.
* Participate in required training and supervision.
* Comply with required professional boundaries and codes of conduct
Whittington Health is committed to safeguarding all children and vulnerable adults and expects all staff and volunteers to share this commitment.
Your application form:
* Provide only business email address for your referees – we are unable to request references from yahoo, Hotmail, Gmail accounts.
* Make sure you include all evidence of where you meet the essential requirement on the jobs description as this forms the base of our shortlisting criteria.
Our processes:
* Closing dates are given as a guide; we are within our right to close adverts early so please ensure you submit your application as soon as possible to avoid delay.
* If you do not hear from us up to 3 weeks after the closing date of the job unfortunately this means you have not been successfully shortlisted for interview. If you require feedback on your application please contact the appointing manager detailed in the body of the advert.
* Please check your emails regularly as all correspondence from us will be via trac.systems – occasionally these emails will go into your Junk folder.
* Employment at Whittington Health is offered subject to successful completion of a 6 month probationary period for all staff with the exception of GMC Registered Doctors.
Other important information:
* Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. Before submitting your application and to avoid disappointment please check that you are eligible under the UKVI points based system.
* Applications are welcome from people wishing to job share or work flexible patterns. We are committed to equal opportunities.
* In submitting an application form, you authorise Whittington Health NHS Trust to confirm any previous NHS service details via the Inter Authority Transfer (IAT) process should you be appointed to the post.
If you are offered a role with one of the NLPSS partner trusts, as part of pre-employment checks your identity and right to work documentation will be verified remotely (in most circumstances), using a certified identity verification service provider TrustID. You will be asked to capture an image of the relevant documents as well as a “selfie” using your smartphone/tablet (if available) for facial matching. TrustID will also perform a digital address check using Trunarrative and Equifax, which is a soft check and does not leave a footprint on your credit rating. For more information, visit www.trustid.co.uk
Please note that during the recruitment process your Identity Documentation (i.e. passport, driving licence, visa, etc.) will be scanned using a device which recognises UV, Infrared and Machine Readable Zone security features of the documents provided.
The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
We would welcome applications from individuals who are from underrepresented groups in the organisation.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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