Job Title: ServiceNow Platform Architect
Location: Leeds (Hybrid)
Salary: Competitive + strong benefits package
Why Apply?
Opportunity to take a leadership role in the ServiceNow team, shaping the future of the platform within a major UK organisation. Following the successful implementation of ITSM, CSM, and HRSD, you will play a key role in delivering ITOM and ITAM in 2025, as well as enhancing overall platform capabilities.
ServiceNow Platform Architect Responsibilities
* Ensure the continued availability and operational strength of the ServiceNow platform.
* Collaborate with stakeholders to align ServiceNow solutions with business objectives and wider technology strategy.
* Own and promote ServiceNow governance policies, including integration, data governance, configuration, and platform management.
* Define and lead the execution of ServiceNow technical governance to ensure platform robustness.
* Maintain key platform documentation, ensuring up-to-date records of current state, configuration, and dependencies.
* Oversee technical solutions, working closely with Architecture, Data, and Engineering teams to ensure seamless integration into the broader technology landscape.
* Act as the final authority for ServiceNow technical design approvals at enterprise forums.
* Set and direct quality standards across ServiceNow platform teams, ensuring best practices.
ServiceNow Platform Architect Requirements
Knowledge & Experience:
* Deep expertise in ServiceNow architecture
* Extensive technical knowledge of modules such as ITSM, ITOM, ITAM, CSM, HRSD, ESC, and CMDB.
* Extensive experience in ServiceNow within a large/global environment
Communication & Leadership:
* Ability to build and maintain strong relationships, including at the ServiceNow Steering Board level.
* Strong influencing and negotiation skills, working across all business levels and with third-party suppliers.
* Proven ability to motivate teams and drive platform strategy.
Autonomy & Decision-Making:
* Highly self-sufficient, able to set and execute strategy with broad guidance from leadership.
* Experience developing and delivering long-term technical roadmaps.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.