Job summary This is initially a 12 month fixed term contract. We are looking for caring communicators who are able to answer a large volume of calls whilst ensuring data is recorded accurately. You will direct patients appropriately to the most relevant service. We are looking for candidates who have the ability to communicate effectively verbally and via email with a wide range of patients and service providers. Main duties of the job To be able to answer & signpost a large volume of calls, directing patients appropriately to the most relevant services Excellent communication skills Possess fantastic customer service skills Be able to work under pressure Duties will include: Signposting patients & booking appointments Giving out results following practice guidelines Answering general enquiries Contacting other providers Arranging home visits Processing prescription requests Greeting & directing patients Registering new or temporary patients Preparing consulting rooms prior to surgery & tidying rooms after surgery Chaperone doctors/nurses as requested Opening/closing of surgery General reception/admin duties About us We are a large medical practice with 4 sites in Chaddesden, Oakwood, Borrowash & university of Derby. We Pride ourselves in providing quality care to all our patients Date posted 10 March 2025 Pay scheme Other Salary £11.44 an hour Contract Fixed term Duration 12 months Working pattern Part-time Reference number A3573-25-0009-02 Job locations Park Medical Practice Maine Drive Chaddesden Derby DE21 6LA Maine Drive Chaddesden Derby DE21 6LA 46 Derby Road Borrowash Derby DE72 3HA 380 Bishops Drive Oakwood Derby DE21 2DF Kedleston Road Derby DE22 1GB Job description Job responsibilities Park Medical Practice- Care Navigator/ Receptionist Reports to: Patient Services Manager Part Time (working between the hours of 7.45-6.30pm) JOB SUMMARY: The role of reception/call handler, being the first port of call, is to ensure all incoming calls or face to face appointments are received and responded on a timely manner. To be able to signpost patients to the appropriate clinician or service. Assist with E-consults KEY RESPONSIBILITIES: To be able to direct patients appropriately to relevant services To have excellent communication skills, with the ability to communicate in writing electronically and verbally with a wide range of providers and users of services, including patients; carers; voluntary; social; primary and secondary care providers. To have excellent IT skills To understand the importance of confidentiality To respond appropriately in emergency situations To report any incidents that might compromise health & safety for self, other staff or patients Telephone Duties: Sign posting patients to the most appropriate service Booking appointments Giving out test results following practice guidelines Contacting other providers Answering general enquiries Arranging home visits Processing emails/prescription requests General Reception Duties: Greeting & directing patients/visitors Registering new patients and temporary visitors Handing out reports/prescriptions/patient information Preparing consulting rooms prior to surgery and tidying rooms after surgery Health & safety awareness (e.g. handling samples) General housekeeping e.g. keeping waiting/reception area tidy Chaperone doctors/nurses as requested Inputting and extracting information from the computer system Collecting and receipting payments for non-NHS services Opening/closing of surgery Assisting with clinics as and when needed Attend performance & development review Attend training as deemed necessary LEARNING AND DEVELOPMENT: You will have an individual induction & training with regular reviews. To take part in annual appraisal, developing a personal development plan, from which training needs will be identified and training undertaken EQUALITY AND DIVERSITY: The post holders must cooperate with all policies and procedures designed to ensure equality of employment. Co-workers, patients and visitors must be treated equally irrespective of gender, ethnic origin, age, disability, sexual orientation, religion etc. The post holders should respect patient confidentiality at all times and not divulge patient information unless sanctioned by the requirements of the role. REHABILITATION OF OFFENDERS ACT 1994: Due to the nature of this work, this post is exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1994 (Exceptions) Order 1995. Applicants for posts are not entitled to withhold information about convictions which for other purposes are spent under the provisions of the Act and in the event of employment, any failure to disclose such convictions could result in disciplinary action or dismissal by the Practice. Any information given will be completely confidential and will be considered only in relation to an applicant of a position to which the order applies. JOB DESCRIPTION AGREEMENT: This job description is intended to provide an outline of key responsibilites only. There may be other duties required of the post holder commensurate with the position. All members of staff should be prepared to work flexibly across all sites and must be prepared to cover their colleagues annual leave/sickness. Job description Job responsibilities Park Medical Practice- Care Navigator/ Receptionist Reports to: Patient Services Manager Part Time (working between the hours of 7.45-6.30pm) JOB SUMMARY: The role of reception/call handler, being the first port of call, is to ensure all incoming calls or face to face appointments are received and responded on a timely manner. To be able to signpost patients to the appropriate clinician or service. Assist with E-consults KEY RESPONSIBILITIES: To be able to direct patients appropriately to relevant services To have excellent communication skills, with the ability to communicate in writing electronically and verbally with a wide range of providers and users of services, including patients; carers; voluntary; social; primary and secondary care providers. To have excellent IT skills To understand the importance of confidentiality To respond appropriately in emergency situations To report any incidents that might compromise health & safety for self, other staff or patients Telephone Duties: Sign posting patients to the most appropriate service Booking appointments Giving out test results following practice guidelines Contacting other providers Answering general enquiries Arranging home visits Processing emails/prescription requests General Reception Duties: Greeting & directing patients/visitors Registering new patients and temporary visitors Handing out reports/prescriptions/patient information Preparing consulting rooms prior to surgery and tidying rooms after surgery Health & safety awareness (e.g. handling samples) General housekeeping e.g. keeping waiting/reception area tidy Chaperone doctors/nurses as requested Inputting and extracting information from the computer system Collecting and receipting payments for non-NHS services Opening/closing of surgery Assisting with clinics as and when needed Attend performance & development review Attend training as deemed necessary LEARNING AND DEVELOPMENT: You will have an individual induction & training with regular reviews. To take part in annual appraisal, developing a personal development plan, from which training needs will be identified and training undertaken EQUALITY AND DIVERSITY: The post holders must cooperate with all policies and procedures designed to ensure equality of employment. Co-workers, patients and visitors must be treated equally irrespective of gender, ethnic origin, age, disability, sexual orientation, religion etc. The post holders should respect patient confidentiality at all times and not divulge patient information unless sanctioned by the requirements of the role. REHABILITATION OF OFFENDERS ACT 1994: Due to the nature of this work, this post is exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1994 (Exceptions) Order 1995. Applicants for posts are not entitled to withhold information about convictions which for other purposes are spent under the provisions of the Act and in the event of employment, any failure to disclose such convictions could result in disciplinary action or dismissal by the Practice. Any information given will be completely confidential and will be considered only in relation to an applicant of a position to which the order applies. JOB DESCRIPTION AGREEMENT: This job description is intended to provide an outline of key responsibilites only. There may be other duties required of the post holder commensurate with the position. All members of staff should be prepared to work flexibly across all sites and must be prepared to cover their colleagues annual leave/sickness. Person Specification Qualifications Essential Good communication skills Excellent telephone manner Able to use a computer system (System One) Ability to work as part of a team Excellent customer care demonstrating empathy and patience Flexible working approach Remain calm under pressure Experience Essential Good communication skills Excellent telephone manner Able to use a computer system (System One) Ability to work as part of a team Excellent customer care demonstrating empathy and patience Flexible working approach Remain calm under pressure Customer service experience Desirable Previous general practice experience Person Specification Qualifications Essential Good communication skills Excellent telephone manner Able to use a computer system (System One) Ability to work as part of a team Excellent customer care demonstrating empathy and patience Flexible working approach Remain calm under pressure Experience Essential Good communication skills Excellent telephone manner Able to use a computer system (System One) Ability to work as part of a team Excellent customer care demonstrating empathy and patience Flexible working approach Remain calm under pressure Customer service experience Desirable Previous general practice experience Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Park Medical Practice Address Park Medical Practice Maine Drive Chaddesden Derby DE21 6LA Employer's website https://www.parkmedical.org.uk (Opens in a new tab)