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Client:
Location:
Watford, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
a7507598f692
Job Views:
6
Posted:
26.04.2025
Expiry Date:
10.06.2025
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Job Description:
Your company
An opportunity to work for a growing, global organisation that offers a range of services to businesses and individuals across the UK.
Your role
My client is seeking a highly motivated and experienced Service Desk / Contact Support professional to join their team in Watford. The successful candidate will be responsible for providing efficient and effective support to internal and external customers.
* Providing first-line support to customers via email
* Troubleshooting and resolving technical issues and escalating more complex issues to the relevant teams
* Ensuring that all incidents are logged and managed in accordance with agreed Service Level Agreements (SLAs)
* Managing and monitoring customer support requests and ensuring that they are resolved within agreed timescales
* Maintaining accurate and up-to-date records of customer interactions and support incidents
* Contributing to the development of support processes and procedures to improve service quality and customer satisfaction
* Providing regular reports on service desk performance and customer satisfaction levels
Requirements
* Proven experience in a service desk or contact support role
* Excellent communication skills and the ability to build strong relationships with customers
* Strong troubleshooting and problem-solving skills
* Understanding of processes and procedures
* Knowledge of Microsoft Office and Windows operating systems
* Ability to work under pressure and manage multiple tasks simultaneously
* Strong attention to detail and accuracy
* Ability to work independently and as part of a team
Benefits
* Company pension
* Yearly December bonus
* Quarterly social outings
* Rollover of holiday
* 20-25 days holiday
* Supportive & consistent performance reviews
* Career progression opportunities
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