The Audiology Service covers the boroughs of Heywood, Middleton and Rochdale (HMR), Bury, and Oldham. The post will primarily work for the Bury Service at Radcliffe Primary Care Centre.
There will be some expectation of cross borough cover within the clerical team. It is an innovative and dynamic team that provides assessment, treatment, and advice to adults and children with hearing difficulties.
Key Responsibilities:
1. Undertake reception duties and provide administrative support for the Audiology Service.
2. Meet, greet, and signpost patients attending their appointments.
3. Support patients through the booking process and update the patient management system.
4. Provide a responsive and patient-friendly service that supports the Audiology service.
5. Record attendance and activity on AuditBase.
6. Check patient demographics and update accordingly.
7. Take triaged referrals from internal sources and add to the Audiology Patient Management system.
8. Book patient appointments from internal sources and produce appointment letters.
9. Provide administrative support to the Audiology Service, including dissemination of letters, stock control, and booking in and out of ear moulds.
10. Assist in the production of statistics.
11. Collect and distribute stock/supplies.
Qualifications and Skills:
1. Excellent communication skills.
2. Good customer care to all patients and stakeholders.
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