Job summary Previous Applicants need not apply Our Reception team are the first point of contact for patients and visitors. We understand the importance of this team and value them Main duties of the job To greet patients in an appropriate manner, paying attention to the particular needs of the patients and recognising the anxieties which are often associated with a visit to the practice To ensure that patients are greeted and handled with respect To follow practice Confidentiality Policy at all times Prepare for forthcoming surgeries i.e. students, CDM clinics Ensure the waiting areas are organised, tidied and lit to the benefit of all patients Check for overdue interventions and/or diary entries and make appointment with the appropriate clinician as directed by Clinical Administration Team Electronic filing of identified documents as and when appropriate To sort & assign requests for clinical intervention via AccuRX and to take and process requests from patients without internet access via telephone, by email and internet To accept requests for home visits according to the practice policy To receive and process repeat prescription requests To record messages accurately and ensure they have been acknowledged according to practice policy To accept requests for repeat prescriptions and issue as appropriate in line with practice policy To ensure that all tasks in the Receptionist Pool are completed by the end of your shift To liaise with colleagues regarding annual and or sick leave cover Any additional duties as may arise About us We are a friendly, high performing, well-organised training practice in City and Hackney. We pride ourselves on being a sociable team, offeringa supportive environment to provide the best possible care to our patients. We advocate the importance of work-life balance. Date posted 06 January 2025 Pay scheme Other Salary £24,684.50 a year Contract Permanent Working pattern Full-time Reference number A3085-25-0000 Job locations Nightingale Practice 10 Kenninghall Road London E5 8BY Job description Job responsibilities To greet patients in an appropriate manner, paying attention to the particular needs of the patients and recognising the anxieties which are often associated with a visit to the practice To ensure that patients are greeted and handled with respect Ensure there is a clear and accurate handover between shifts To follow practice Confidentiality Policy at all times Prepare for forthcoming surgeries i.e. students, CDM clinics Ensure the waiting areas are organised, tidied and lit to the benefit of all patients Check for overdue interventions and/or diary entries and make appointment with the appropriate clinician as directed by Clinical Administration Team Electronic filing of identified documents as and when appropriate To sort & assign requests for clinical intervention via AccuRX and to take and process requests from patients without internet access via telephone, by email and internet To accept requests for home visits according to the practice policy To receive and process repeat prescription requests To have ready for collection clinical specimens for courier To record messages accurately and ensure they have been acknowledged according to practice policy To accept requests for repeat prescriptions and issue as appropriate in line with practice policy Ensure that the patient has been given a New Patient Health Check appointment and a current Practice Leaflet Telephone for results as requested To ensure that all tasks in the Receptionist Pool are completed by the end of your shift Arrange ambulance bookings and advocates for patients To liaise with colleagues regarding annual and or sick leave cover Any additional duties as may arise Job description Job responsibilities To greet patients in an appropriate manner, paying attention to the particular needs of the patients and recognising the anxieties which are often associated with a visit to the practice To ensure that patients are greeted and handled with respect Ensure there is a clear and accurate handover between shifts To follow practice Confidentiality Policy at all times Prepare for forthcoming surgeries i.e. students, CDM clinics Ensure the waiting areas are organised, tidied and lit to the benefit of all patients Check for overdue interventions and/or diary entries and make appointment with the appropriate clinician as directed by Clinical Administration Team Electronic filing of identified documents as and when appropriate To sort & assign requests for clinical intervention via AccuRX and to take and process requests from patients without internet access via telephone, by email and internet To accept requests for home visits according to the practice policy To receive and process repeat prescription requests To have ready for collection clinical specimens for courier To record messages accurately and ensure they have been acknowledged according to practice policy To accept requests for repeat prescriptions and issue as appropriate in line with practice policy Ensure that the patient has been given a New Patient Health Check appointment and a current Practice Leaflet Telephone for results as requested To ensure that all tasks in the Receptionist Pool are completed by the end of your shift Arrange ambulance bookings and advocates for patients To liaise with colleagues regarding annual and or sick leave cover Any additional duties as may arise Person Specification Experience Essential Knowledge of Equal Opportunities To use initiative to organise workload Excellent computer & keyboard skills Knowledge of EMIS Web Excellent communication skills Knowledge of medical terminology ExperienceExperience of reception work Within General Practice Experience of telephone switchboard operation Experience of Emis clinical system Experience of dealing with patients Personal QualitiesAttention to detailAn understanding, acceptance and adherence to the need for strict confidentiality Ability to remain calm under pressure Ability to use own judgement, resourcefulness and common sense Ability to work as part of an integrated multi-skilled team Ability to read, understand and implement practice protocols Ability to accept and carry out instructions Pleasant and articulate Able to work under pressure Able to work in a changing environment Able to use own initiative Flexibility of working hours/ able to work at Desirable Knowledge of AccuRX Person Specification Experience Essential Knowledge of Equal Opportunities To use initiative to organise workload Excellent computer & keyboard skills Knowledge of EMIS Web Excellent communication skills Knowledge of medical terminology ExperienceExperience of reception work Within General Practice Experience of telephone switchboard operation Experience of Emis clinical system Experience of dealing with patients Personal QualitiesAttention to detailAn understanding, acceptance and adherence to the need for strict confidentiality Ability to remain calm under pressure Ability to use own judgement, resourcefulness and common sense Ability to work as part of an integrated multi-skilled team Ability to read, understand and implement practice protocols Ability to accept and carry out instructions Pleasant and articulate Able to work under pressure Able to work in a changing environment Able to use own initiative Flexibility of working hours/ able to work at Desirable Knowledge of AccuRX Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name The Nightingale Practice Address Nightingale Practice 10 Kenninghall Road London E5 8BY Employer's website https://www.thenightingalepractice.co.uk/ (Opens in a new tab)