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The Premier Inn is loved by millions of guests in the UK and beyond. We’re looking for someone to join our Business Support Team. This role will appeal to you if you enjoy giving exceptional customer service.
This is no standard customer service role as the role is varied and no two days will be the same. For example, the communications will come through via phone, email and ‘live chat’. You’ll be partnering with some high worth customers and giving them more of a bespoke (individual) service. Questions could be anything from hotel bookings to issues with our ‘Business Booker’ system.
We also like our Business Support Execs to meet with their contacts and we encourage a once a month visit to our client’s offices and you’ll partner with an Account Manager.
You’ll also be a webinar host on a monthly basis, where you’ll talk through any changes to the ‘Business Booker’ system so that customers are kept up to date with changes.
Salary: £25,000 plus benefits
Location: Dunstable
Why you’ll love it here
• Healthcare: BUPA healthcare
• Discounts: Up to 60% discount on Premier Inn stays and 25% discount on our Restaurant brands
What you’ll do
1. Support all customer requirements of new and existing Business-2-Business accounts developing relationships with key stakeholders across those organisations.
2. Support customers with Business Account queries ranging from new card queries to how to download invoices, focusing on the adoption and use of our Business Booker system.
3. Understand the key selling points of our Business Products for both Business Booker and Business account, including understanding the front end and back end of each customer tool.
4. Contact over 1000 self-serve customers within Business-2-Business once a year to understand if business requirements have changed or if they require further support.
5. Work within tight deadlines and manage multiple tasks, resolving queries in a timely manner and in line with any relevant SLAs.
What we need
1. Ability to grow & develop strong working relationships with business customers.
2. Experience using Business Booker, Business Account MI portal, Business Account Telesales portal, Microsoft Dynamics 365, Sales Portal and CAFÉ X.
3. Ability to build genuine rapport and trust to win support at all levels of an organisation.
4. Ability to influence customer decisions.
5. Strong understanding of Business Booker, Business Account and Commercial Agreements and their benefits.
6. Experience dealing with difficult business customers, complaints and queries effectively.
7. Excellent ability to build internal relationships across Premier Inn teams.
Be part of the Commercial
Meeting our ambitious goals to expand and reach new locations across the globe requires serious planning. It means analysing every detail, spotting and overcoming barriers, and working towards our ambitious plans. Bring your drive and enthusiasm, and we’ll welcome you in.
We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We are committed to being an inclusive organisation that values diversity and welcome your application whatever your background or situation.
Under-represented groups such as women, ethnic minorities, people with disabilities & members of the LGBTQIA+ community are strongly encouraged to build a career with us. Speak to us about workplace adjustments, part-time and flexible working. Where possible we will support this.
Job ref: 837611-1629
Advertised: 09 Aug 2024
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