Join the team that Always Cares!
Are you the typeof person that gets out of bed on the right side every day? If so, we wouldlike you to come and join us as a at the Royal Lancaster London, where weencourage your personal development and growth. We are located next toLancaster Gate tube station, and a short distance from Paddington, Bayswaterand Marble Arch stations.
Some of our fabulous benefits you will enjoy as a Luggage Porter are:
Salary: £25, + service charge
· Pension scheme with companycontributions
· 50% discount in all ourrestaurants and Spa’s across our properties
· Team member andFriends & Family rates across our properties
· Complimentarystay after passing probation
· Extensive discounts onour benefits platform
· Access to privatemedical insurance
· Support through development plans, apprenticeships and world-classmanagement development programmes including educational sponsorship to be thebest you can be
· Interest free seasonticket loan
· Employee AssistanceProgramme - 24/7 online GP, mental health support and virtual wellbeing
· Bike to work scheme
· Recommend a Friendincentive
· Complimentary laundry
· Free meals on duty
· Opportunity to join our taskforces to contribute to the businessfocuses, community and environment
· Employee recognition schemes and Social Committeeevents including gala dinners and much more!
We are currentlylooking for a passionate Luggage Porter ,to join our Concierge Department on a permanent basis, with an immediate start to join us in consistentlydelivering memorable moments and five star service to our guests and eachother. It is important to us that everyone in the team brings positive energyto support our happy and fun environment, as we strive to build a community ofdiverse backgrounds and life experiences, where we care about careers and notjust jobs.
As a Luggage Porter, your main duties andexpectations for the role will include:
· To ensure all guest are greeted with a warm welcome.
· To provide, primarily, all standard porter services for hotelGuests in line with Standard Operating Procedures including: delivering guestluggage, storing guest luggage and providing an efficient and hassle freeservice to the guest.
· To assist in lobby hosting / guest greeting to the requiredstandard.
· To assist in accurate and reliable regular department Health andSafety inspections
· To ensure the highest standards of security are stringentlyadhered to at all times with regard to guests’ property, colleagues’ propertyand hotel property.
· To comply with and to ensure that all Safe Systems of Works (SSOW)are adhered to at all times within the department and the hotel.
You will be required to work 40hours per week, on a shift rota.
Weare …
· BestEmployer for 2021 at Springboard’s Excellence Awards
· One ofthe happiest hotels in London
· EarthCheck Silver Certified 2023
· 2rosettes
· Hoteliers’Charter Approved
· PreferredHotels & Resorts member
We are moreconcerned with what’s in the glass, not whether its’ half full or empty, so ifyou feel this Luggage Porter role isfor you, come and pour some happiness into yours by joining our award winningfamily today!
All applicantsmust be legally eligible to work in the UK