Crisis is the national charity for people experiencing homelessness. In 2024 we embarked on our new 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it. Location : Crisis Skylight Newcastle, City House, City Road, NE1 2AF Hours : 28 per week, worked over four or five days, Monday to Friday. Working pattern to be discussed at interview. Contract : Fixed term contract/ secondment until 13 February 2026 (parental leave cover) About the role We are looking for someone to join this team to increase our capacity to respond to new and existing members. As the first point of contact, our Engagement and Assessment service greets new and existing members to Crisis, and you will be working in in a fast and dynamic environment to provide a positive and welcoming experience. No two days are the same, and you will be completing holistic assessments to identify areas of support, helping the person to prioritise their needs, and collaboratively creating a plan to achieve their goals. We aim to achieve stability in the persons situation and address the immediate concerns to then work towards long lasting and sustainable change. This is a key role as you will be part of a members journey out of homelessness. About you As part of the Engagement and Assessment team you have a real opportunity to demonstrate your empathy for people experiencing homelessness as our first point of contact. Sometimes visitors are distressed by their situation and this role would suit someone who is both resilient and compassionate. You will work as part of a busy team in a fast-paced environment and an ability to communicate effectively and prioritise competing demands are essential. You will have experience in homelessness and have demonstrable skills in understanding homelessness legislation and in advocating on behalf of people. We know that there are many factors that play a significant part in someone's homelessness including issues with health and wellbeing, financial security, social networks etc. Experience of offering support in these areas is essential. You will have a track record of working with partner agencies, developing, and maintaining strong working relationships and collaborating to achieve the best outcomes for members. You will be interested in evolving your skills and playing an active role as we continue to develop our Engagement and Assessment service further. If you would like to discuss the role or have any questions, please email Paul Wightman on Paul.WightmanCrisis.org.uk You may have experience in; We would welcome applications from people with direct experience of offering advice and guidance and having a good understanding of homelessness legislation is essential to the role. We are looking for staff with substantial experience of supporting complex and vulnerable individuals that want to play a part in our aim to end homelessness in the Northeast. Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply. We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds. Working at Crisis Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness. Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness. As a member of the team, you will have access to a wide range of employee benefits including: A competitive salary. Please note, our salaries are fixed to counter inequity and we do not negotiate at offer stage. Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy. Pension scheme with an employer contribution of 8.5% 28 days annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave. Enhanced maternity, paternity, shared parental, and adoption pay. Wellbeing Leave to be used flexibly and more (Full list of benefits available on website ) Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career. When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation. How do I apply? Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications. Closing date: Sunday 27 April 2025 23:55 Interviews will take place w/c 5 May 2025 at Crisis Skylight Newcastle, City House, City Road, NE1 2AF Can I use Artificial Intelligence (AI) technology for my application? We strongly discourage applicants from using AI technology at any stage of the recruitment process. This is so we can run a fair, transparent process which gives all applicants an equitable chance of success. We want to hear about your own experience and perspectives in your application and if shortlisted, during the interview too. Accessibility We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email jobscrisis.org.uk and our Talent Acquisition team will contact you to discuss how we can help. For more information about our work please visit https://www.crisis.org.uk/about-us/ To see our work in action please visit: youtube.com/user/crisishomelessness https://x.com/crisis_uk www.facebook.com/crisis.homeless Registered Charity Numbers: E&W1082947, SC040094