Traffic Dispatcher - Full Time - Competitive Salary + Great Benefits
Monday to Friday and between the hours of 0830 – 1700 (40hr week)
A quick look at the role.
The role will effectively support the day-to-day operations of the Depot through successful allocation of vehicles to ensure best-in-class service delivery. The role will also ensure all Health and Safety standards are maintained and that environmental and O Licence compliance is upheld. As well as the transport activity, the role will allow hands-on activity to support Employee Engagement, continuous improvement projects, and covering items such as productivity and quality of service provision.
A well-organised individual with a personable disposition is essential, with admin & call handling experience desirable.
Key Responsibilities:
1. Managing route efficiency and utilising optimum disposal outlets within the area to ensure effective use of vehicles and facilities.
2. Managing driver availability and coverage in line with legislation and company procedures to ensure that there is suitable coverage at all times.
3. Performing administrative duties including input of pay and bonus onto the company systems, as well as accurate input of disposal information.
4. Proactive vehicle management, including liaison with fleet, safe vehicle operations, wheel security, and monitoring vehicle gross weights.
5. Supervising vehicle availability on a daily basis ensuring that drivers have completed their checks in accordance with company policy.
6. Contributing towards ongoing cost control, actively seeking to improve efficiency and reduce operating costs, e.g., running and analysing Depot reports.
7. Ensuring all administrative tasks associated with the Dispatch office are completed, including time sheets, tachograph records, payroll records, holiday rotas, and resolution of QLS.
Essential criteria for the role:
1. Strong knowledge of the local area.
2. Exceptional communication skills with the ability to communicate in writing, on a one-to-one basis, and via phone with all levels including management, team members, and internal/external customers.
3. Ability to plan, organise, and prioritise effectively.
4. Experience of working to strict deadlines in a time-critical environment.
5. A willingness to adapt and develop skill sets and knowledge which is determined by the role/business.
6. Computer literate – comfortable using business software and Microsoft Office Suite (specifically strong knowledge of Excel).
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