Job summary The delivery and support of digital technology at Harrogate and District NHS Foundation Trust is fundamental in enabling staff to provide excellent and safe patient care. The Trust has invested significantly in digital technology and this is an exciting opportunity to be part of a team supporting the development, testing, training and continued roll out of SystmOne and ICE, two of the Trust's key clinical electronic patient record systems. If you like to increase your existing knowledge of Harrogate and District NHS Foundation Trust's electronic patient systems, develop specialist patient system skills and be part of a team providing excellent customer service to end users across the HDFT organisation this could be the role for you. Main duties of the job The SystmOne & ICE team are responsible for the training, administration, management and further development of 2 key clinical systems: SystmOne: The patient clinical system which is used by a large number of community and acute services ICE [Interoperability Communications Environment], which is widely used across the whole organisation and local healthcare community. This is an exciting opportunity to be part of a growing team, providing an excellent service to our end users. This role will be both trainer and systems support in a team that provides knowledge, development and support to system users across the whole of the North Yorkshire, County Durham, North East, Northumberland, Tees Valley, Wakefield and Cumbria localities. Please note that a large focus of this role in particular is to support our 0-19 services in Cumberland and Westmorland & Furness areas specifically, therefore travel and the willingness to be flexible across the HDFT footprint, is essential. The base for this post will be discussed with the successful candidate and the postcode listed is for advertising purposes only. The successful post-holder will be based in Cumbria with access/opportunity to work from other team bases across the community footprint. Our team have adopted a hybrid working model, which includes working from home and on-site to support teams and system users with both face to face and remote working solutions. About us Harrogate and District NHS Foundation Trust (HDFT) cares for the population in Harrogate and the local area, as well as across North Yorkshire, Leeds and parts of the North East. At HDFT we provide outstanding care to both our patients and our staff and we value Kindness, Integrity, Teamwork and Equality. If you're looking for an interesting and rewarding career in the NHS, where you can make a real difference to patients' lives, HDFT could be the place for you We offer colleagues: A supportive culture so colleagues can bring their whole selves to work. Staff Recognition - as well as regular appraisals, we recognise achievements with our Making a Difference & Team of the Month Awards, along with annual Colleague Recognition Awards. Employee Support and wellbeing - we offer a wide range of staff benefits including an Employee Assistance Programme, counselling service and a fast-track Physiotherapy service. Please note: Due to high levels of interest, posts may close early if we reach a sufficient number of applications Visa sponsorship is only available for certain roles. Please ensure the role you are interested in meets the criteria for a visa before submitting your application. Please also be aware that the Trust does not offer relocation packages for Agenda for Change roles Date posted 10 February 2025 Pay scheme Agenda for change Band Band 5 Salary £29,970 to £36,483 a year per annum (pro rata) Contract Permanent Working pattern Full-time Reference number 421-CORP-1869S Job locations Cumberland Council, Cumbria House, Carlisle Cumbria CA1 1RD Job description Job responsibilities The Patient Systems Teams are specialist multi skilled information professionals responsible for the administration, support, management, training and further development of the Trusts Patient and Information systems, such as SystmOne, ICE, PCS (PAS), eReferral Service, Dragon Medical (DMWorkflow Manager and DMOne) Endosoft, Patientrack, EPMA (Medchart), WebV EPR and more, used by teams across the acute and community based services. This is an exciting opportunity for an enthusiastic, customer focussed individual to join the Patient Systems Team and support both business-as-usual and ongoing projects. You will provide specialist knowledge and support to system users, be committed to service delivery and continual customer focussed improvement. Job description Job responsibilities The Patient Systems Teams are specialist multi skilled information professionals responsible for the administration, support, management, training and further development of the Trusts Patient and Information systems, such as SystmOne, ICE, PCS (PAS), eReferral Service, Dragon Medical (DMWorkflow Manager and DMOne) Endosoft, Patientrack, EPMA (Medchart), WebV EPR and more, used by teams across the acute and community based services. This is an exciting opportunity for an enthusiastic, customer focussed individual to join the Patient Systems Team and support both business-as-usual and ongoing projects. You will provide specialist knowledge and support to system users, be committed to service delivery and continual customer focussed improvement. Person Specification Education/Experience Essential Educated to diploma level or equivalent experience Experience of comprehensive clinical patient systems (Electronic Patient Records 'EPR') e.g SystmOne, ICE, Cerner, RIO, Meditech or other EPRs Training qualification or equivalent experience of training delivery/planning Desirable Previous NHS Experience Previous SystmOne experience Previous ICE experience ITIL Qualification Skills and Knowledge Essential Knowledge of patient systems process and administration Skills and knowledge of training program design, implementation and development Knowledge of Helpdesk software to provide support to end users Skills in building relationships and communication techniques that enable project delivery Customer service skills, ability to influence, persuade and motivate Comprehensive verbal and written communication skills Ability to work under pressure and to challenging deadlines Desirable Knowledge of NHS data definitions and data standards Change management skills Person Specification Education/Experience Essential Educated to diploma level or equivalent experience Experience of comprehensive clinical patient systems (Electronic Patient Records 'EPR') e.g SystmOne, ICE, Cerner, RIO, Meditech or other EPRs Training qualification or equivalent experience of training delivery/planning Desirable Previous NHS Experience Previous SystmOne experience Previous ICE experience ITIL Qualification Skills and Knowledge Essential Knowledge of patient systems process and administration Skills and knowledge of training program design, implementation and development Knowledge of Helpdesk software to provide support to end users Skills in building relationships and communication techniques that enable project delivery Customer service skills, ability to influence, persuade and motivate Comprehensive verbal and written communication skills Ability to work under pressure and to challenging deadlines Desirable Knowledge of NHS data definitions and data standards Change management skills Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Harrogate and District NHS Foundation Trust Address Cumberland Council, Cumbria House, Carlisle Cumbria CA1 1RD Employer's website https://www.hdft.nhs.uk/ (Opens in a new tab)