Location: Newbury (3 days working from home) Salary: £32,000 - £35,000 Seeking an experienced Customer Service specialist with housing experience. If you enjoy helping people and are looking for a role with an excellent work life balance, benefits and career progression opportunities, this could be a great fit. Overview: Working for a leading housing association, you will deal with tenant queries and case management, ensuring customers’ needs are met through supportive and timely responses. A typical week: Deal with housing-related customer queries Provide support via phone, email, & digital channels Engage in case management for tenancy issues Collaborate within a supportive team environment You'll need the following: Experience in housing & customer service Strong organisation skills with the ability to self-motivate Effective problem-solving skills with a risk-aware approach Confident IT skills Benefits: 25 days holiday Bank Holidays (increasing with service), Matched pension up to 12%, Private medical & dental insurance options, Yearly benefit cash allowance, Life Cover x 4, Wellbeing support & Virtual GP, Discounted gym membership, Critical illness cover, Fantastic CPD opportunities. NOT FOR YOU - Refer & receive £200 when we place By applying, you consent to Newtons using your personal details to contact you