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Director of Restaurants & Food - Buying & Merchandising, London
Client: Selfridges
Location: London, United Kingdom
Job Category: Retail
EU work permit required: Yes
Job Reference: 491d67548818
Job Views: 4
Posted: 18.04.2025
Expiry Date: 02.06.2025
Job Description:
Job Introduction
The Director of Restaurants & Food is a member of the Selfridges Senior Leadership team and reports directly to the Executive Director – Buying & Brand. This role is pivotal in providing creative thought leadership, provoking debate, and bringing in industry-wide collaborators, enabling Selfridges' vision to Reinvent Retail and create a sustainable future for our customers.
The Director will manage a team that encompasses both strategic and operational roles across the divisions of Restaurants, Food, and Product Compliance/Food Safety.
The ideal candidate has proven expertise in managing complex multi-unit operations; negotiating concession partnerships; and fostering innovation, profitability, and exceptional guest experiences.
Scope of work:
* Lead 5-year ‘masterplan’ reinvention of the hospitality and restaurant offer across 4 store locations.
* Develop, communicate and implement a strategic vision and commercial strategy for all hospitality, restaurant and food offers.
* Partner closely with culinary leadership and concession operators to design innovative, cost-effective, and sustainable offers.
* Champion a "guest-first" approach to exceed guest expectations.
* Lead the negotiation of contracts with concession partners and vendors.
* Conduct detailed market research to identify emerging trends and customer preferences.
* Lead, motivate and engage the teams of Restaurants, Food & Product Compliance.
* Foster a culture of innovation and creativity.
* Establish clear and effective ways of working to facilitate cross-functional collaboration.
* Reinforce the brand by ensuring desired quality standards are achieved.
* Continually strive to improve supplier relationships and identify new sourcing opportunities.
* Partner with the Finance team to plan long-term business models.
* Partner with the Retail team to ensure excellence across all dining and hospitality offers.
* Partner with the Creative team to set the creative direction for the Restaurants & Food division.
* Partner with the Brand Partnerships team to evaluate and improve the effectiveness of the partnership model.
* Partner with Marketing, Customer, and Communications teams to promote restaurant offerings.
The role requires the following experience:
* Industry-recognised leader in the Food & Beverage industry.
* Record of success in a comparable directorate position.
* Experienced strategic leader in hospitality division.
* Record of leading significant organizational change initiatives.
* Progressive leadership experience in multi-unit food and beverage operations.
* Preferred education/work experience in Hospitality Management or related fields.
* Previous experience in Michelin-starred or high-profile hospitality operations.
* Extensive food product development experience.
* In-depth experience of working in markets globally.
* Demonstrated success in managing large purchasing and merchandising teams.
* Strong influencing and stakeholder management skills.
Selfridges has always been much more than a shop. We’re a social space where everyone is welcome and feels a sense of belonging. We’re here to help make the world brighter. And you can be an important part of this.
Rewards and benefits
* Family leave that suits your setup.
* Flexible working options.
* Generous annual leave.
* Defined pension contribution scheme.
* Generous bonus and/or commission scheme.
* Enviable team member discount.
* Exclusive local discounts.
* Subsidised gym memberships.
* Annual travel pass and cycle-to-work schemes.
* A sustainable car salary sacrifice scheme.
* Several internal communities to get involved in.
* Workplace Options, our confidential team member assistance programme.
* Access to a wide range of training programmes.
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