Job Reference Number: 321390
Position: Collections Customer Operations Manager
Salary: £44,551 - £49,006 (dependent on experience) plus potential 10% bonus, 25 days annual leave, and generous pension
Type: Full time, 41 hours per week
Location: Bristol Mail Centre, Gloucester Road North, Filton, BRISTOL, BS34 7ST
Flexibility: Travel is required for this role.
ABOUT US
Royal Mail impacts people and businesses in more than 71 million ways daily. We believe great things are possible and we help make them happen. We’re driven to empower our customers and colleagues to make their futures whatever they want.
THE ROLE
You’ll lead and inspire a team of front-line colleagues to efficiently collect items from small to medium outlets and deliver excellent service. You will create a positive and engaging work environment, promote inclusivity, and live our values. You will also partner with the Trade Union to coach your team for performance improvement.
SHIFT PATTERN: Monday to Friday, Shifts will be either 11:00 - 19:00 or 12:00 - 20:00. Flexibility is required due to operational needs.
WHAT YOU’LL GET
You’ll receive a 10% on-target bonus, generous holiday allowance, flexible working, pension scheme, and an excellent parental leave policy. Additional benefits include the Cycle2work scheme, corporate discounts, and exciting career opportunities.
ABOUT YOU
We need someone who is flexible, excels under pressure, and is customer-focused. You should be a team player, results-driven, and an inspiring leader who can motivate and coach your team.
NEXT STEPS
Ready to apply? Complete your application online and submit your CV. If successful, you’ll be invited to a face-to-face assessment, capability-based interview, and a short management scenario exercise.
If you are successful, you will receive necessary training and may need to travel and stay overnight for training during your induction.
We are committed to inclusion and support adjustments during the application and hiring process. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors, and military spouses/partners.
CLOSING DATE: Tuesday 28th January. This advert may close early if the appropriate number of applications has been reached.
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