* Temporary opportunity to start on the 3rd Feb 2025
* Weekly pay & possibility to be made perm
About Our Client
Our client is a leading and well-established financial services business and they are looking for experienced customer service professionals to join them on a temporary basis with the possibility of going perm.
Please note this role will start on the 3rd February 2025.
Job Description
As a Temporary Customer Service Advisor you will be:
* Responding to inbound contact from shareholders and their representatives
* Undertaking identification and verification checks on all enquiries
* Escalating queries, complaints, risks and issues promptly
* Accurately recording information in the relevant systems
* Identifying customer needs and responding positively and professionally whilst identifying opportunities for process improvements that will have a positive impact on the customer experience
The Successful Applicant
To be successful in this role:
* Have experience within customer service or call centre (1 year or more)
* Strong written and verbal communication skills
* A passion for customer service and a desire to resolve queries through to completion
* Demonstrable experience of working and delivering daily, weekly and monthly targets
* Excellent problem-solving skills, with great attention to detail
* Great working knowledge of Microsoft Office, especially Outlook and Word with the ability to use multiple different systems at one time
Please note offer of employment will be subject to a successful DBS & Credit Check.
What's on Offer
In return, our client can offer:
* Start date on the 3rd Feb 2025
* Weekly pay
* City centre Leeds office
* Mon - Fri working patterns
* Possibility of being made perm
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