Job summary
We are delighted to recruit to a new post for Clinical Operations Manager to line manage our Erewash Team Up (Aging Well) community team. This a cross organisational team looking after our housebound population both in their own home and Care Homes.
We are looking for a strong confident and motivated individual who has an interest in service improvement and will be responsive and compassionate.
You will work as part of a team with support from the Clinical Operations lead and GP Clinical lead based in Primary Care.
You will manage a mobile workforce and take responsibility for staff monitoring, lone working, rotas and adherence to policies. You will also take responsibility for data and safety quality monitoring of the Team.
Main duties of the job
On a day-to-day basis the post holderwill lead and operationally manage the multi-disciplinary and multi-agencyservice across the PCN, and professionally coordinate the interface withPrimary Care and other health and social care partners, to ensure anintegrated, effective, efficient and high-quality service for service users..
To develop strong, transparent working relationships with key stakeholders, including ICB, GPs, Voluntary sector, community trust, social care and Out of hours providers .
Have strong change management andleadership skillsto support integration and service development.
About us
Erewash Health Partnership (EHP) was established on 1 April 2018and is a single GP Partnership comprising of eight constituent practices. EHP employs approximately 250people who work within the constituent practices and central team.
As well as providing high quality coreprimary care services, EHP is the prime provider for delivering services toErewash Primary Care Network (EPCN), as well as operating its own services forEHP Partners.
Job description
Job responsibilities
JobSummary
Work inconjunction with the PCN Team UpClinical Operations Lead and ClinicalLead to plan, develop and deliver a safe and effective service, in accordancewith key national targets, clinical standards, service priorities andperformance indicators as set out in the key service specifications for theservice areas. The service areas are Acute Home visiting, urgent communityresponse, enhanced health in care homes and anticipatory care.
Inconjunction with PCN Team Up Clinical Operations Lead and Clinical Lead thepost holder will support the development of the service, quality improvement,governance, operating procedures, data capture and reporting requirements tocomply with the specific requirements of the associated national and localservice specifications.
On a day-to-daybasis the post holder will lead and operationally manage the multi-disciplinaryand multi-agency service across the PCN, and professionally coordinate theinterface with Primary Care and other health and social care partners, toensure an integrated, effective, efficient and high-quality service for serviceusers.
The postholder will be required to work autonomously in order to address issuesimpacting on service delivery with overall strategic direction from the PCNTeam Up Clinical Operations Lead and Clinical Lead. The post holder will ensurethat key stakeholder relationships are managed with partners across the Healthand Care system.
Generalduties
At all times the post holder is tobehave in a professional way that encourages quality care, the development of ateam spirit and fosters continual improvement across the PCN.
This job description is not intendedto be exhaustive.
The post-holder will be expected tocarry out any other duties within EHP that may reasonably be required ordirected in line with the main duties and level of the role to meet thechanging needs of EHP and EPCN.
Key Job Responsibilities
To develop the operational plan forthe local service implementation, delivering the requirements of the associatednational and local service specifications for Acute Home Visiting, UrgentCommunity Response, Enhanced Health in Care Homes and Anticipatory Care. Tolead the human resource requirements of the service that include workforceplanning, recruitment and training and development planning and in conjunctionwith the PCN manager and Service Clinical Lead develop the appraisal processfor the service that build a culture of continuous improvement and ensureappropriate skills are developed and maintained.
To provide effective leadership forthe service to drive the transformational change required to deliver theseamless integration for the multi-skilled and multi-agency teams.
Establish effective quality improvement and clinicalgovernance systems and processes, under the guidance of the Clinical Lead toensure that the service is delivered in accordance with associated clinicalstandards, evidenced based standards and recognised good practice, NICEguidelines.
Implement recommendations from local clinical audits with support from theClinical and Professional Leads
Participateas a lead member of thesystem-wide continuous improvement approach to the Ageing Well Program byattending the Derbyshire Urgent Community Response PDSA and implementationgroup, actively engaging in regular system-wide discussion about learnings andbest practice.
Developlocal policies and standard operating procedures across the service to supportservice delivery to required standards.
To develop the service data capture and reportingrequirements to comply with the specific requirements of the associatednational and local service specifications.
Ensure that national target and keylocal performance indicators are met in accordance with the servicespecification, taking appropriate action where indicators are not being met.
Analyse data and information relatingto performance to inform future priorities across the portfolio.
Ensure active service user involvementin the co-design, development, and delivery of services. To implement robustprocesses to measures the impact service user feedback has on serviceimprovement.
Ensure effective planning foroperational delivery of the service adjusting plans in response to internal andexternal influences and priorities.
On a day-to-day basis the post holder will lead andoperationally manage the multi-disciplinary and multi-agency service across thePCN and coordinate the interface with Primary Care and other health and socialcare partners, to ensure an integrated, effective, efficient, and high-qualityservice for service users. The post holder will ensure that key stakeholderrelationships are managed.
Develop effective workingrelationships with professionals both internal and external to the service, inparticular ensuring that services are delivered around local population needs.
Act as an integrator ensuring careis co-ordinated across the interface with Primary Care and other health andsocial care partners, to ensure an effective, efficient, and high-qualityservice for service users.
Person Specification
Experience
Essential
1. Experience of leading a team
2. Experience of working in a multi- agency environment
3. Working knowledge of current issues within clinical practice and service development
4. Risk and incident reporting
5. Managing performance through HR processes
Desirable
6. Experience of cross organisational working
7. Coaching experience
Qualifications
Essential
8. First level registered Nurse or first level Qualification Social Worker, OT, Physio, other.
9. Live register or equivalent registration relevant to the post.
10. Experience at an operational management level within the health care industry.
Desirable
11. Post graduate management qualification or equivalent experience