Job summary We are currently recruiting for 1 Receptionist (Patient Assistant) position Desirable : EMIS WEB experience or NHS Experience Salary: £13.85 per hour - The Living Wage rate applies to all employees Interview: Will be held at St Andrews Health Centre All our applicants must be 18 and above Hours 40 (Hours are non-negotiable) Monday 7.45-3.45 Tuesday 10.30-6.30 Wednesday 7.45-3.45 Thursday - 7.45-3.45 Friday 10.30-6.30 Main duties of the job Care of patients Process requests for repeat prescriptions according to practice guidelines Book interpreter/advocates as requested If possible assist with interpreting as necessary Process requests for patient transport Deal with patient samples in a clinically safe manner Promote and maintain high levels of hygiene and control of clinical infection are in place Encourage patients to engage with the practice through making comments and suggestions through patient questionnaire and other ways of getting patient feedback To be a first point of contact for patients requiring general information relating to the practice, procedures, registration finance etc Post should be opened, stamped, and sorted to the appropriate persons Deliveries should be received, signed for and stored appropriately Notes should be made up and stored appropriately Fees for non-NHS services should be received and appropriately recorded Filing, scanning and retrieval of paperwork Registrations and deductions Information entered on the clinical system should be clear and accurate. To provide general administrative support as required Provide cover for members of the team during episodes of sickness or annual leave About us We are passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better patient outcomes. We welcome applications irrespective of people's age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability or who find it difficult to undertake interviews. Date posted 24 January 2025 Pay scheme Other Salary £13.85 an hour Contract Fixed term Duration 1 years Working pattern Full-time, Flexible working Reference number A0935-25-0003 Job locations 2 Hannaford Walk London E3 3FF Job description Job responsibilities Patient Assistant (Receptionist) Our Patient Assistant team is the first point of contact for our patients and other visitors to the practice. As such, members of the PA team must maintain high standards of professionalism and friendliness. Job purpose To support the Partners and CEO in delivering the Vision, Mission and Values of the Bromley by Bow Health partnership. Job Summary To be the front face of the organisation and provide outstanding service to patients. In particular to have responsibility for Contact with patients in reception, through phones or via digital means Continuity of care The post holder occupies a particular position of responsibility and trust, as they have access to sensitive patient, staff and business information. The post holder should have excellent organisational skills and have the ability to work as part of a team and also on their own initiative. Core Tasks and functions Contact with patients Provide an excellent first experience of the service by a professional and welcoming manner whenever in contact with patients in person, on the phone or through electronic communication Provide an excellent experience of the surgery by maintaining the waiting area to a high standard and ensuring that all information materials on display are relevant, accessible and up to date Ensure that measures to promote and maintain high levels of hygiene and control of clinical infection are in place Engagement with patients Encourage patients to engage with the practice through making comments and suggestions Actively promote the patient questionnaire and other ways of getting patient feedback Our Organisation We are passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better patient outcomes. We welcome applications irrespective of people's age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability or who find it difficult to undertake interviews. Our values are simple: be compassionate; be a friend; have fun; assume its possible. If these values resonate with you, please join us Job description Job responsibilities Patient Assistant (Receptionist) Our Patient Assistant team is the first point of contact for our patients and other visitors to the practice. As such, members of the PA team must maintain high standards of professionalism and friendliness. Job purpose To support the Partners and CEO in delivering the Vision, Mission and Values of the Bromley by Bow Health partnership. Job Summary To be the front face of the organisation and provide outstanding service to patients. In particular to have responsibility for Contact with patients in reception, through phones or via digital means Continuity of care The post holder occupies a particular position of responsibility and trust, as they have access to sensitive patient, staff and business information. The post holder should have excellent organisational skills and have the ability to work as part of a team and also on their own initiative. Core Tasks and functions Contact with patients Provide an excellent first experience of the service by a professional and welcoming manner whenever in contact with patients in person, on the phone or through electronic communication Provide an excellent experience of the surgery by maintaining the waiting area to a high standard and ensuring that all information materials on display are relevant, accessible and up to date Ensure that measures to promote and maintain high levels of hygiene and control of clinical infection are in place Engagement with patients Encourage patients to engage with the practice through making comments and suggestions Actively promote the patient questionnaire and other ways of getting patient feedback Our Organisation We are passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better patient outcomes. We welcome applications irrespective of people's age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability or who find it difficult to undertake interviews. Our values are simple: be compassionate; be a friend; have fun; assume its possible. If these values resonate with you, please join us Person Specification Qualifications Essential GCSE Desirable EMIS WEB experience Experience in working in a primary Care/ GP practice Person Specification Qualifications Essential GCSE Desirable EMIS WEB experience Experience in working in a primary Care/ GP practice Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name St Andrews Health Centre Address 2 Hannaford Walk London E3 3FF Employer's website https://www.bbbc.org.uk/health-centres/st-andrews-health-centre/ (Opens in a new tab)