Summary
Service Delivery Managers (SDM) are responsible for the co-coordination and the delivery of Services and Programmes for Thales internal and external customers. This service delivery ranges from spares and repairs to the provision/availability of a capability.
Annual wage
£22,500 a year
Company Pension Life Insurance
Training course
Chartered manager (degree) (level 6)
Hours
Flexible working, Monday–Friday, 37 hours a week (8 hours Monday–Thursday, 5 hours Friday). Start and finish times are to be confirmed.
37 hours a week
Possible start date
Monday 1 September
Duration
3 years
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
The SDM plays a vital role in creating and maintaining customer relationships. The SDM acts as the link between the customer and the UK Services operational delivery teams. It is the mission of the SDM to always strive to exceed expectations and delight our customers.
As a Service Delivery Manager Apprentice, you will develop key skills and experience in the following:
* Integrated Logistic/Product Support Engineering Management
* Customer Relationship Management
* Operational Strategy
* Project Management & Business Finance
* Digital Operations
* Leadership
* Communication & Collaboration
* Problem-Solving & Decision Making
* Commercial Awareness
Where you’ll work
Manor Royal
Crawley
RH10 9HA
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
CORNDEL LIMITED
Your training course
Chartered manager (degree) (level 6)
Equal to degree
Course contents
* Support the development of organisational strategies and plans. Develop and deliver operational plans; being able to set targets and KPIs, manage resources, and monitor and measure outcomes to establish operational effectiveness, efficiencies and excellence. Produce reports that clearly present information and data, using a range of interpretation and analytical processes. Gain wide support to deliver successful outcomes
* Plan, organise and manage resources in order to achieve organisational goals. Identify key outcomes, develop and implement plans and monitor progress, and provide reports as required. Proactively identify risk and create plans for their mitigation. Able to initiate, lead and drive change within the organisation, identifying barriers/challenges and how to overcome them. Ability to use widely recognised project management tools
* Managing budgets, controlling expenditure and production of financial reports
* Use of customer insight and analysis of data to determine and drive customer service outcomes and improve customer relationships. Creative approaches to developing solutions to meet customer need
* Able to identify service/organisational improvements and opportunities for innovation and growth, using qualitative and quantitative analysis of information and data and benchmarking against others
* Communicate clearly, effectively and regularly using oral, written and digital channels and platforms. Use active listening and open questioning to structure conversations and discussions, and able to challenge when appropriate. Manage and chair meetings and clearly present actions and outcomes. Ability to apply influencing and persuading skills, to the dynamics and politics of personal interactions
* Able to articulate organisational purpose and values. Support the creation of an inclusive, high performance work culture. Enable others to achieve by developing and supporting them through coaching and mentoring
* Able to build teams, empower and motivate others to improve performance or achieve outcomes. Able to delegate to others, provide clear guidance and monitor progress. Ability to set goals and accountabilities
* Able to build rapport and trust, develop networks and maintain relationships with people from a range of cultures, backgrounds and levels. Able to contribute within a team environment. Effectively influence and negotiate, being able to have challenging conversations and give constructive feedback. Work collaboratively with internal and external customers and suppliers
* Able to reflect on own performance, identifying and acting on learning and development needs. Ability to understand impact on others. Can manage stress and personal well-being, and confident in knowing core values and drivers
* Able to create personal development plan, and use widely recognised tools and techniques to ensure the management of time and pressure effectively, and prioritisation and strategic alignment of activities
* Use evidence-based tools and ethical approaches to undertake problem solving and critical analysis, synthesis and evaluation to support decision making
Your training plan
This is a 36-month programme under the Level 6 Chartered Manager Degree Apprenticeship standard. Delivered through our academic partner, you will be given one day per week to complete your studies and will spend the remaining 4 days applying your learning to a real world context within the Thales UK Services function. The programme will be delivered via a virtual delivery model, with live virtual workshops and 1-2-1 coaching calls. At the end of the 3 years and upon passing your End Point Assessment, you will have achieved a BA (Hons) in Business Management Professional, plus the Level 6 Chartered Manager Degree Apprenticeship. You will also achieve Chartered Manager Status with the Chartered Management Institute (CMI).
Requirements
Essential qualifications
GCSE in:
* 5 GCSES incl Maths and English (grade 9-4 or A*-C)
A Level in:
* STEM subject advantageous (grade BCC or above (or equivalent))
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Presentation skills
* Administrative skills
* Number skills
* Analytical skills
* Logical
* Team working