Job summary This is a 21 hour position over 3 days. Part Time 21 hours Monday 8.15am 2.15pm Wednesday 12pm 6pm Friday 8.15am 6pm (45 minutes unpaid lunch). Please note that hours may be changed to accommodate business needs with 28 days' notice. Hours would be within surgery opening hours, so flexibility is required for this role. We are looking for a dedicated and productive Medical Administrator to support and enhance our reception team. Main duties of the job The main duties of this role are varied and include general reception duties, taking patient enquiries both at front desk face to face and on the telephone, general day to day administration, e.g. econsults, emails, reports, scanning, recalls, prescriptions etc. About us We are a 5,000-patient practice located in the North of Sunderland. Our premises is easy reached by the A19. We use EMIS Web clinical system. Date posted 19 March 2025 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Part-time Reference number A1119-25-0000 Job locations 127 Renfrew Road Sunderland SR5 5PS Job description Job responsibilities To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting, and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages, and enquiries for the clinical team, liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers. To be responsible for undertaking a wide range of administrative duties and the provision of administrative support to the multidisciplinary team. Duties can include, but are not limited to, supporting the administration and receptionist teams with patient registration, booking appointments, processing of information (electronic and hard copy) in a timely manner and in accordance with current policies. To support staff with the distribution of information, messages, and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers. Please see attached job description Job description Job responsibilities To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting, and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages, and enquiries for the clinical team, liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers. To be responsible for undertaking a wide range of administrative duties and the provision of administrative support to the multidisciplinary team. Duties can include, but are not limited to, supporting the administration and receptionist teams with patient registration, booking appointments, processing of information (electronic and hard copy) in a timely manner and in accordance with current policies. To support staff with the distribution of information, messages, and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers. Please see attached job description Person Specification Qualifications Essential GCSE Mathematics & English (C or above) or equivalent Desirable NVQ Level 2 in Health and Social Care Experience Essential Experience of working with the general public Desirable Experience of administrative duties Experience of working in a healthcare setting Person Specification Qualifications Essential GCSE Mathematics & English (C or above) or equivalent Desirable NVQ Level 2 in Health and Social Care Experience Essential Experience of working with the general public Desirable Experience of administrative duties Experience of working in a healthcare setting Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Redhouse Medical Centre Address 127 Renfrew Road Sunderland SR5 5PS Employer's website https://www.redhousemedicalcentre.nhs.uk/ (Opens in a new tab)