Reporting to the Loan Support Manager, you will support Portfolio Managers and Relationship Directors with onboarding new Development Finance customers.
The Loan Support Officer is responsible for:
* Supporting the Portfolio Managers on the Completion of new loans from Credit Approval to Completion. This includes case management and liaising with internal and external parties.
* Onboarding new customers and assisting with administrative aspects of in-life loans.
* Processing ongoing drawdowns of in-life loans following the recommendation of the Portfolio Manager.
* Instructing the Bank’s lawyers in respect of property sales following approval of the Portfolio Manager and to monitor the subsequent receipt of funds and loan pay down.
* Producing loan and redemption statements at the request of borrowers.
* Ensuring the system is kept up to date to ensure that all reporting of data from the bank’s systems is up to date and accurate.
The Person
* Previous experience within an operational/customer service function within the Banking industry is essential.
* Knowledge of Development Finance would be advantageous but is not essential.
* Able to communicate confidently with both internal and external stakeholders.
* Able to demonstrate excellent attention to detail and a high level of accuracy.
* Able to demonstrate excellent time management and work to deadlines.
The Opportunity
Shawbrook provides finance to a wide range of customer segments that value the premium experience, flexibility, and certainly we deliver. We are a purpose-led organisation, with a focus on delivering long-term sustainable value for all our stakeholders.
We have a diversified offering, with our innovative lending propositions tailored to meet specific customer needs in carefully selected markets across SME, Real Estate, and Personal. Our products range from complex structured credit facilities for growth-focused businesses to mortgages for professional landlords and property investors, as well as simple loans for consumers delivered digitally. We fuel our lending through customer deposits, which we attract by delivering a premium experience, choice, and consistently great value to smart savers.
The business model we have created is unique and difficult to replicate, with our ‘best of both’ approach combining deep human expertise with advanced digital, tech, and data capabilities. This combination not only allows us to deliver excellent customer experiences, but to do so efficiently and at scale. We are proud of our innovative and agile culture, which drives consistently high employee engagement scores and makes Shawbrook an attractive destination for the best talent. If you’re willing to roll up your sleeves, contribute new ideas, and believe anything is possible, you’re our kind of person.
Work with us because you:
* Want to be part of a bank built for the dynamics of the modern world
* Relish a challenge and enjoy a fast-paced, innovative, and hardworking culture
* Enjoy finding new and better ways to solve complexity and make things happen
* Want to belong to a diverse culture that stands shoulder to shoulder with minority and underrepresented groups
* Care about society and the environment and want to be part of a business that cares too
* Want to continue to grow professionally and be the best version of yourself
Reward
Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include:
* Market leading family friendly policies such as access to our Maternity, Adoption, and Paternity policies from Day 1 of your employment
* Free access to Headspace, a mindfulness & meditation digital health app
* Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause
* EAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns, mental wellbeing, and more general queries around family, work, housing, and health
* Cycle to work scheme
* Discounts on gym membership
* Contributory pension scheme & death in service
Your Lifestyle - It’s important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you’re enjoying your leisure time.
* Minimum of 27 days holiday per year
* Option to buy or sell holiday days through our flexi-holiday scheme
* Discounts on gym membership nationwide
* Access to discounts on a range of high street and online brands
* Community support and charitable giving
Your Contribution - We’re focused on rewarding those that go the extra mile in helping us achieve our goals.
* Participation in our annual discretionary bonus scheme designed to reward your contribution to our success
* Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done
#J-18808-Ljbffr