Company description
Job Title: Claims Administrator
Location: Tunbridge Wells
Contract: Full-Time/ Permanent
Salary: £22,308
Hours: Monday – Friday
AA Summary
Assuming The AA is just about roadside help? There’s more to us than meets the eye.
The AA is one of the UK’s most well-known and trusted brands. We provide a range of services to millions of customers, from roadside assistance to insurance and driving lessons. Our mission is to help keep Britain moving, and we’re looking for dedicated individuals to join our team. Are you ready to join?
#LI-THEAA #LI-Hybrid
This is the job
In this role, your primary focus will be providing dedicated business support for various administrative tasks. You’ll play a crucial part in ensuring the smooth operation of our claims handling system.
You’ll identify incoming physical post and emails, meticulously recording them in the claim file. Accuracy is essential to ensure they are allocated correctly to the appropriate claims handler or team. Additionally, you’ll manage outgoing physical mail, ensuring it’s processed via Royal Mail using the correct class.
Your attention to detail and commitment to efficient processes will contribute significantly to our overall efficiency and effectiveness in managing claims.
What will I be doing?
* Franking Outgoing Post: You’ll handle the efficient processing of outgoing mail, ensuring it’s appropriately stamped and dispatched.
* Processing Recorded Delivery Letters: Your role involves managing recorded delivery letters, meticulously tracking their receipt and distribution.
* Central Claims Email Inbox Management: You’ll oversee the central claims email inbox, promptly addressing inquiries and ensuring timely responses.
* Scanning and Indexing Incoming Physical Post: As part of our streamlined process, you’ll scan and accurately index incoming physical mail.
* Processing Outgoing Cheques: You’ll be responsible for processing outgoing cheques, adhering to established procedures and accuracy standards.
What do I need?
* Previous Administration Experience: While preferred, it is not essential.
* Office Environment Experience: A minimum of 6 months’ experience working in an office environment is preferable but not essential.
* Effective Communication Skills: Demonstrated proficiency in spoken and written communication.
* Attention to Detail: A strong focus on accuracy and meticulousness.
* Deadline Management: Ability to work well under pressure and meet deadlines.
* Computer Literacy: Proficiency in using PCs and good administrative skills.
* Adaptability and Ownership: Willingness to take on increased responsibility when necessary.
Additional Information
We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:
* Diverse learning and development opportunities to support you to progress in your career
* 25 days annual leave
* Free AA breakdown membership after 12 months, 50% discount in your first year
* Discounts on AA products including car and home insurance
* Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
* Worksave pension scheme with up to 7% employer contribution
* Dedicated Employee Assistance Programme
* Additional benefits related to grade?
Plus, so much more!
We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.
As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks.
We may close the vacancy sooner than the advertised date if we get a high volume of applications, please apply now if you are interested.