Application Support Engineer / IT Support Engineer
The information below covers the role requirements, expected candidate experience, and accompanying qualifications.
Location: Aldershot (On-site) Employment Type: Full-Time
Salary - Up to £45,000.
Company Overview
A leading multi-channel e-commerce business is seeking a talented Systems Operations & Support Engineer to ensure smooth technical operations and provide comprehensive support across the business.
Role Objective
The ideal candidate will maintain system reliability and performance, monitor critical infrastructure, and provide technical support to internal teams.
Key Responsibilities
* Monitor and maintain system performance and stability
* Ensure accurate data processing across supplier, internal, and marketplace systems
* Proactively identify and resolve technical issues
* Provide first-line technical support to internal teams
* Manage vendor and supplier relationships related to system operations
Additional Responsibilities
* Assist with system improvements and minor feature development
* Support implementation of sales promotions and advertising campaigns
* Generate reports and perform business analysis
* Contribute to automation and system optimisation projects
* Provide hardware and software support for office and warehouse systems
Requirements
* 3+ years of experience in systems operations, IT support, or platform management
* Understanding of MySQL
* Strong problem-solving and analytical skills
* Excellent cross-departmental communication
* Ability to manage workload in a dynamic environment
Preferred Qualifications
* Experience with e-commerce platforms and system integrations
* Familiarity with EDI standards
* Knowledge of automation tools and data workflows
* Experience with clustered environments
* Front-end development skills (JavaScript, Vue JS)
* Understanding of supply chain and warehouse operations
Benefits
* Critical role in supporting business operations
* Exposure to innovative technologies
* Collaborative team environment
* Competitive compensation and growth opportunities