Job summary The post holder works under indirect supervision of the practice nurse team leader and undertakes task and duties delegated by the practice nurse team leader or a suitably qualified regulated professional. They will work collaboratively with the general practice team to meet the needs of patients, following policy and procedures can provide supervision to practice phlebotomist as required. Main duties of the job Communication Communicate effectively with other team members Communicate effectively with patients and carers, recognising their needs for alternative methods of communication Personal and people development Take responsibility for own developmental learning and performance Take responsibility for maintaining a record of own personal development Work with management on any new training requirements To recognise and understand the roles and responsibilities of individuals working in the primary health care team Be aware of the legal issues pertinent to the role of a basic HCA (level 1) Health, Safety and security Use and encourage others to be familiar with the personal security systems within the workplace according to practice guidelines Identify the risks involved in work activities and undertake them in a way that manages the risks About us IntraHealth is one of the UKs leading providers of NHS Primary and Community Care services. We serve a range of patients across our three divisions of Primary Care (general practice), Pharmacy and Clinical Services which includes anticoagulation monitoring, patient medication reviews and childhood immunisation programmes. We are a well-established organisation having provided NHS services since 1999. We operate NHS services across the North East, Yorkshire, the midlands and North West. Our team is made up of a wide range of healthcare professionals and administrative roles including GPs, Advanced Nurse Practitioners (ANPs), Nurses, Pharmacists, Health Care Assistants (HCAs) and local administration teams. Our frontline teams are supported by a centralised back office function; providing executive, finance, HR, administration and data analysis support. Date posted 04 February 2025 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Full-time, Flexible working Reference number U0025-25-0011 Job locations Brook Square Surgery Trafalgar Street West Scarborough North Yorkshire YO12 7AS Job description Job responsibilities The post holder works under indirect supervision of the practice nurse team leader and undertakes task and duties delegated by the practice nurse team leader or a suitably qualified regulated professional. They will work collaboratively with the general practice team to meet the needs of patients, following policy and procedures can provide supervision to practice phlebotomist as required. Job description Job responsibilities The post holder works under indirect supervision of the practice nurse team leader and undertakes task and duties delegated by the practice nurse team leader or a suitably qualified regulated professional. They will work collaboratively with the general practice team to meet the needs of patients, following policy and procedures can provide supervision to practice phlebotomist as required. Person Specification Skills and Abilities Essential Demonstrates a basic understanding of the needs of the patient and the role of the HCA Willing to develop clinical skills and competency relevant to the role e.g. phlebotomy skills Manual dexterity and manipulation skills Ability to handle simple medical equipment e.g. ECG machine Fitness to do the job within manual-handing policy Able to communicate routine information that requires tact and persuasive skills, or where there may be barriers to understanding Ability to communicate effectively via telephone or group discussion Good interpersonal skills Participate in the care of equipment Undertake stock control Must either be Hepatitis B immune or be willing to undergo an immunisation course Enthusiastic Reliable Desirable Understand issues regarding accountability Demonstrate an understanding of the data protection act and patient confidentiality, clinical and information governance and Caldicott requirements. Experience Essential Has customer care experience or experience of being a carer. Experience of working unsupervised. Desirable Willingness to complete NVQ 2 or 3 in a related subject. Qualifications Essential Basic literacy and numeracy skills Basic computer experience Desirable Have the Care certificate or willing to undertake it. Experience in phlebotomy. Willingness to undertake an NVQ or an equivalent qualification Person Specification Skills and Abilities Essential Demonstrates a basic understanding of the needs of the patient and the role of the HCA Willing to develop clinical skills and competency relevant to the role e.g. phlebotomy skills Manual dexterity and manipulation skills Ability to handle simple medical equipment e.g. ECG machine Fitness to do the job within manual-handing policy Able to communicate routine information that requires tact and persuasive skills, or where there may be barriers to understanding Ability to communicate effectively via telephone or group discussion Good interpersonal skills Participate in the care of equipment Undertake stock control Must either be Hepatitis B immune or be willing to undergo an immunisation course Enthusiastic Reliable Desirable Understand issues regarding accountability Demonstrate an understanding of the data protection act and patient confidentiality, clinical and information governance and Caldicott requirements. Experience Essential Has customer care experience or experience of being a carer. Experience of working unsupervised. Desirable Willingness to complete NVQ 2 or 3 in a related subject. Qualifications Essential Basic literacy and numeracy skills Basic computer experience Desirable Have the Care certificate or willing to undertake it. Experience in phlebotomy. Willingness to undertake an NVQ or an equivalent qualification Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Intrahealth Ltd Address Brook Square Surgery Trafalgar Street West Scarborough North Yorkshire YO12 7AS Employer's website https://www.intrahealth.co.uk/ (Opens in a new tab)