Are you customer focused and looking for the opportunity for work on an ad-hoc basis?
We are seeking individuals with a keen interest in providing excellent customer service and support to our busy Visitor Support (reception) teams at Strathclyde Country Park. Shifts will be offered on an ad-hoc basis during peak periods and to support our busy events calendar. In these customer facing roles, you will assist in the provision of a reception, administration and booking service.
Representing the Council, you will require excellent customer service skills and previous reception experience would be advantageous.
You should be educated to a SVQ2, National Certificate, Higher grade or equivalent in a relevant subject such as office administration. You will have moderate office experience and an understanding of general office procedures including filling and data handling systems. It is desirable that you have a working knowledge of booking systems and previous experience of operating a cash register and of cash reconciliation.
You will possess good keyboard skills and have a good working knowledge of Microsoft Office to include word, excel and databases. The post will involve dealing with members of the public therefore you should have good customer care skills; good organisational skills, be able to solve problems and work on our own initiative.
Whilst most shifts will be offered in Strathclyde Country Park you may be offered on occasion to work from our other Country Park, Drumpellier.
These are casual roles with no fixed hours or working pattern with casual staff offered work on an ad-hoc basis. Shifts will typically include daytime, evening and weekend work.
Working here at North Lanarkshire Council
If you’re considering a career with us, you’ll be keen to know what’s in it for you. We have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays*, and a wide range of offers available to you through our NLLife reward site. We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.
For more information on local authority careers visit the myjobscotland career hub
North Lanarkshire Council are Happy to Talk Flexible Working, we operate a Smarter Working Policy.
Click here to see our Recruitment Charter.
*For all casual/sessional roles, you will receive 12.1% of your hourly rate for every hour worked in total recompense for annual leave, including public holidays. These rates will be indicated separately on your payslip. You will only be paid for the hours that you work.
We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description.
We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description.
North Lanarkshire Council is committed to #KeepingThePromise. This means that if you have ever been in care (looked after at home with a social worker, lived with a relative other than your parents, experienced foster, residential or secure care) you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description. This is one way North Lanarkshire is demonstrating our commitment to supporting Care-Experienced People.
The Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live. The Fair Work Convention’s Framework defines Fair Work as work that offers effective voice, fulfilment, opportunity, respect and security. We believe Fair Work can boost creativity, realise untapped potential and increase productivity. To find out more click on the link.
Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone .
The following link contains our Easy Read documents which will help explain the process and what happens during the selection process: Easy Read – My NL
***PLEASE NOTE WE DO NOT ACCEPT CVS IN PLACE OF THE APPLICATION FORM. TO BE CONSIDERED FOR THIS VACANCY YOU MUST ENSURE AN APPLICATION FORM IS SUBMITTED. ANY CV SUBMISSIONS WILL BE DISREGARDED.***