As an Account Director, you will play a pivotal role in growing our customer base, driving customer satisfaction, account expansion, and retention. You will be responsible for cultivating strong relationships with customers across diverse industries, understanding their unique needs to drive revenue growth and expansion, whilst also supporting them to successfully adopt and utilise our solutions.
What you'll do
Client Relationship Management:
- Build, maintain and expand strong, trust-based relationships with key stakeholders within customer organisations.
- Understand client objectives, challenges, and opportunities to effectively position Thrive solutions.
Account Growth & Retention:
- Effectively and proactively identify upsell and cross-sell opportunities within existing accounts.
- Develop account strategies and growth plans that support the business objectives of your customers as well as Thrive’s overall company goals.
- Collaborate with Product, Sales and Marketing teams to develop strategies for organic growth.
- Proactively manage the renewal process for subscription-based clients.
- Build a strong value-based proposition for customer renewals, anticipating and mitigating potential renewal challenges and ensuring a high renewal rate.
Cross-functional Collaboration:
- Collaborate closely with Professional Services, Customer Success and Customer Support teams to ensure a cohesive approach to account management which maximises customer satisfaction and delivers exceptional, demonstrable value through the customer journey.
Product Knowledge:
- Develop a deep understanding of Thrive’s solutions and future innovations to clearly communicate the value proposition of our solutions to customers.
Reporting & Insights:
- Collaborate closely with Customer Success to track and monitor key performance indicators related to account health, adoption, engagement and success metrics, showcasing the impact on customer satisfaction, retention, and revenue growth.
- Utilise data insights to identify trends, opportunities, and areas for improvement.
Competitive Intelligence:
- Stay updated on industry trends, market competition, and emerging technologies, providing strategic insights to customers.
Continuous Improvement:
- Propose and drive enhancements to optimise Account Management processes and overall efficiency.
What you bring
- Proven experience in account management, specifically at least 3 years in the learning technology industry.
- Able to demonstrate success in achieving revenue and retention targets and driving customer satisfaction.
- Customer-centric with a passion for delivering exceptional customer experiences and a deep understanding of the customer lifecycle.
- Interested in the challenges our customers face, how to solve them and what the latest trends are in our industry.
- Organised, methodical, yet agile and adaptable to changing priorities and requirements.
- Able to communicate confidently and effectively with internal and external stakeholders to drive collaboration and build cross-functional working groups.
What you'll get
Competitive salary
Flexible working hours
Birthday off
Health cash plan
Unlimited Holiday. Yes you did hear that right!
Work from anywhere (4 weeks a year)
Thrive days! 10-3 Fridays
Shutdown over Christmas & New Year!
Company trip
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