Job summary Outwood Park Medical Centre is a large GP Practice with a friendly supportive team of clinicians and administrative staff. We are seeking a part time receptionist to join our team working 30.75 hours per week over 5 days, Monday to Friday 12.30 to 18.45 Applicants must be able to demonstrate excellent I.T. skills and strong communication skills with an ability to pay attention to detail. Previous customer service skills are desirable. Applicants must be able to work both independently and as part of a team. They will need to be able to adapt to the demands of working in a busy general practice setting. Main duties of the job To carry out a range of reception and administrative tasks in relation to the day-to-day running of the practice's reception service. Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. 12.30 to 1800 working with a team of receptionists. After 1800 working with 1 other receptionist and securing the premises at 18.45 About us Outwood Park Medical Centre is a busy, forward thinking practice and is part of the Brigantes Primary Care Network We are a friendly supportive team made up of five GP Partners, five Salaried GP's, three Advanced Nurse practitioners, three Practice Nurses, one Healthcare assistant in addition to Secretarial, Admin and reception teams. We also have a range of additional roles supporting the Practice including Pharmacists, Pharmacy Technicians, First Contact Practitioners, Care Navigators, Mental Health Nurse and a Paramedic We are a training practice hosting trainee doctors and nurses and have an excellent reputation for providing a high level of patient care with good access to appointments. Date posted 09 April 2025 Pay scheme Other Salary £12.21 an hour Contract Permanent Working pattern Part-time Reference number A0485-25-0000 Job locations Potovens Lane Outwood Wakefield West Yorkshire WF1 2PE Job description Job responsibilities JOB TITLE: RECEPTIONIST REPORTS TO: RECEPTION MANAGER/PRACTICE MANAGER HOURS: 30.75 Job Summary: Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Job Responsibilities: Administration To have a thorough knowledge of all Practice procedures To work in accordance with written protocols Pulling/filing notes and update as necessary Filing post in medical records Photocopy as requested Reception Receiving patients consulting with members of Practice team Handing completed repeat prescriptions to patient and checking names and address Be able to cover all reception positions as necessary Appointments Process appointment requests for today and future appointments from patients by telephone and in person Deal with visit requests Computer Registrations of new patients computer data entry and medical records Process patients change of address computer data and medical records (have knowledge of practice area) Process repeat prescription request in accordance with Practice guidelines Telephone Have working knowledge of telephone system, during and after hours Other tasks Clear rooms after surgeries Ensure building security have thorough knowledge of doors/windows/alarm Any other tasks allocated by managers Confidentiality In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Health & Safety The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy to include: Using personal security systems within the workplace according to Practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified Equality and Diversity The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights. Personal/professional Development The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Quality The post-holder will strive to maintain quality within the Practice and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources Communication The post-holder should recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly Contribution to the Implementation of Service The post-holder will: Apply Practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate Job description Job responsibilities JOB TITLE: RECEPTIONIST REPORTS TO: RECEPTION MANAGER/PRACTICE MANAGER HOURS: 30.75 Job Summary: Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Job Responsibilities: Administration To have a thorough knowledge of all Practice procedures To work in accordance with written protocols Pulling/filing notes and update as necessary Filing post in medical records Photocopy as requested Reception Receiving patients consulting with members of Practice team Handing completed repeat prescriptions to patient and checking names and address Be able to cover all reception positions as necessary Appointments Process appointment requests for today and future appointments from patients by telephone and in person Deal with visit requests Computer Registrations of new patients computer data entry and medical records Process patients change of address computer data and medical records (have knowledge of practice area) Process repeat prescription request in accordance with Practice guidelines Telephone Have working knowledge of telephone system, during and after hours Other tasks Clear rooms after surgeries Ensure building security have thorough knowledge of doors/windows/alarm Any other tasks allocated by managers Confidentiality In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Health & Safety The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy to include: Using personal security systems within the workplace according to Practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified Equality and Diversity The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights. Personal/professional Development The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Quality The post-holder will strive to maintain quality within the Practice and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources Communication The post-holder should recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly Contribution to the Implementation of Service The post-holder will: Apply Practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate Person Specification Experience Essential Minimum of 6 months work experience in a paid or voluntary capacity. Knowledge of working in an administrative office environment. Experience of working as part of a team. Desirable Experience in a medical receptionist role. Experience of answering telephone calls in a high call-volume environment Experience of working directly with members of the public in a busy customer service environment. Person Specification Experience Essential Minimum of 6 months work experience in a paid or voluntary capacity. Knowledge of working in an administrative office environment. Experience of working as part of a team. Desirable Experience in a medical receptionist role. Experience of answering telephone calls in a high call-volume environment Experience of working directly with members of the public in a busy customer service environment. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Outwood Park Medical Centre Address Potovens Lane Outwood Wakefield West Yorkshire WF1 2PE Employer's website https://outwoodpark.gpsurgery.net/ (Opens in a new tab)