Position: Customer Care Coordinator Location: Leicester - LE19 Compensation: £27,000 Hours: Full-time, On-site - 9am-5pm The Professional Services Division at SF Recruitment seek a proactive Customer Care Coordinator to join a respected construction company. This role is crucial for maintaining high customer service standards and ensuring smooth operations within the Customer Service Department. Key Responsibilities: - Adhere to company policies and procedures. - Resolve inquiries promptly and efficiently, ensuring follow-up until resolved. - Implement the company's Customer Care Policy. - Manage customer emails, address issues, draft correspondence, and maintain documentation. - Handle email correspondence professionally, escalating matters when necessary. - Log and resolve incoming calls accurately. - Collaborate with the Customer Care Manager to resolve defects and maintain records. - Provide administrative support, including managing correspondence and filing. - Liaise with subcontractors, manage maintenance requests, and oversee invoicing. - Coordinate with the Buying department for material procurement. Key Requirements: - Previous experience in a similar role is essential. - Proficiency in Microsoft Office suite. - Attention to detail. - Professional telephone manner. - Strong team player. - Experience in the construction industry preferred but not required. If you have the necessary skills and would like to be considered for this role, please send your CV to