Who we’re looking for
With a laser sharp focus on complaint resolution, you’ll take the lead in managing complex cases, resolving escalated issues and providing guidance and support to the wider complaints team. You’ll use your knowledge and enthusiasm to ensure all complaints are handled in line with our internal policies and procedures and the Housing Ombudsman’s Complaint Handling Code.
Knowing your role, systems and service inside out, you’ll identify the best ways for us to help our customers. You’ll use your influencing skills across other teams and drive innovative solutions ensuring that we resolve issues quickly and our customers never have to tell us twice about the same thing.
We’re looking for someone with experience in a similar role resolving customer complaints or complex cases with a strong understanding of the social housing sector, including relevant regulations and legislation. You’ll be able to role model our behaviours and skills and take personal accountability for delivering great customer service. You’ll have the ability to support the team to drive high performance and find ways to improve customer service and reflect our brand personality consistently.
When we're hiring, we look for people who connect with our KOSMIHC values:
* We know our stuff
* We make it happen
* We care
Feel a connection? If this sounds like you, click on ‘apply now’
Closing date for applications is 3 November
#J-18808-Ljbffr