Vacancy Information
Division / Department - Contact and Control
Status - Full Time
Contract Type - Permanent
Rank - Police Constable
Location - Surrey Police Headquarters, Guildford
In line with the published Posting and Tenure guidance, operational requirements will always be considered prior to confirming posting dates to successful applicants.
The Role
C&D PCs will be trained and responsible for both call handling and dispatching.
They will be responding to all emergency and non-urgent communications in order to support Surrey Police identify risk, protect the public and detect crime whilst ensuring excellent customer service.
They will be assessing all contact and using their operational experience to ensure the best use of Surrey Police resources, through appropriate grading of incidents and referral to other departments and agencies as required.
The C&D PCs will be required to compile and update crime reports from members of the public and manage expectations as required.
Officers will be responsible for the appropriate and timely deployment of resources to emergency and non-emergency incidents to ensure the public receive an appropriate and effective response.
Within dispatching, the C&D PCs will be required to provide an outstanding quality of service to all stakeholders, drawing upon their operational experience to ensure the best use of resources and be responsible for operating the Force’s radio systems and managing both emergency and non-emergency incidents.
The C&D PCs would be expected to maintain operational competence and carry out regular shifts in an operational capacity including being a force resource for planned operations.
Key Responsibilities
To receive both emergency and non-emergency contacts from the public, identifying risks and caller needs through effective questioning and call control, assessing available options and deciding on the most appropriate course of action to be taken.
To ensure all members of the public contacting Surrey Police are offered appropriate advice and support and are made fully aware of what action will be taken in line with Surrey Police policies and procedures.
To compile reports based on the details provided by the customer, identifying any vulnerability issues, repeat victims or risks. To identify potential witnesses, solvability factors and evidence that may need to be preserved, gaining intelligence for future investigations.
To record and use information on the Force Information Systems in a timely and accurate manner and in compliance with Force policy, to maximise call resolution and ensure information is passed to callers as appropriate.
To undertake any current or new administrative duties associated with the effective operation of Contact & Deployment, as directed by a supervisor.
To coach/mentor, if required, new personnel in Contact & Deployment in all aspects of the role, whilst updating and maintaining accurate records evidencing both capability and/or development needs.
Responsible for operating the Force’s radio system, monitoring and managing talk groups and ensuring appropriate and accurate management of incidents.
To risk assess, prioritise, manage, monitor and review all relevant CAD events, accurately recording and updating appropriate information.
To ensure that incidents are responded to within the Force’s published response times, directing and coordinating resources in a timely manner, bringing any non-compliance to the attention of a supervisor.
To take responsibility for assigned talk-groups, including shared groups (e.g. those shared with Highways) ensuring that police units are properly dispatched and informed according to the needs of the situation and location.
To direct and coordinate appropriate resources taking into consideration such factors such as public and officer safety.
To provide advice and guidance to operational police officers and staff on legislation, policies and procedures.
To arrange for and coordinate any requests for additional or specialist personnel to attend incident scenes or conduct required enquiries.
To maintain operational competence by carrying out refresher training and regular operational shifts and to be deployable as a force resource for planned operations.
Skills & Experience
It is expected that all applicants meet the essential criteria to be eligible for appointment.
QUALIFICATIONS:
1. Applicants must have been confirmed as a Police Constable, completed their probationary period and be able to demonstrate a sound knowledge of basic policing skills.
2. To be able to work a shift pattern covering 24/7/365.
3. A good working knowledge of Airwave
KNOWLEDGE, SKILLS & EXPERIENCE:
4. Relevant and demonstrable experience of working as an operational police constable, preferably in a fast paced environment, giving suitable exposure to a wide range of policing incidents.
5. A good working knowledge of SmartSTORM
6. Excellent verbal and written communication skills with the ability to communicate appropriately with all levels of the command structure.
7. A good working knowledge of PNC.
8. The ability to prioritise tasks and incidents, using the National Decision Model, adapting to changing threats and priorities, often in a fast paced environment.
9. Excellent knowledge of law, force policy and procedures
10. The ability to work and perform effectively under pressure whilst remaining calm and working to tight deadlines in a highly demanding environment.
11. The ability to demonstrate high levels of customer care and effectively manage customer expectations.
12. A good working knowledge of Niche.