At MIB, our people are passionate about making roads safer by getting uninsured and hit-and-run drivers off our roads. Working in partnership with the Police, Insurers, and Government, our collective aim is to make it a thing of the past. Until that’s accomplished, we’re here to compensate victims quickly, fairly, and compassionately.
Last year, we helped more than 42,000 people struck by uninsured and hit-and-run drivers and paid over £400 million in compensation to support victims in rebuilding their lives.
Our Admin Support Assistants provide administrative support to the claims teams, including managing all correspondence and queries while working with stakeholders in a helpful, proactive, and professional manner.
Responsibilities
* Manage various mailboxes ensuring queries are dealt with accurately and efficiently.
* Investigate unreferenced post items and ensure these are maintained on a daily basis.
* Process high volumes of emails via a secure doc procedure onto the Claims system.
* Process manual claims from vulnerable customers who are unable to submit claims electronically.
* Take telephone queries and answer them accurately, passing them to relevant departments.
* Work in conjunction with company policies and procedures, in line with relevant SLAs.
* Ensure all Data Protection requirements are complied with.
* Build and maintain effective working relationships with colleagues and contacts.
* Contribute to creating and maintaining a high-performing culture as part of a team.
Qualifications and Education
Skills and Knowledge
* Ability to plan and prioritise own workload in line with changing requirements.
* Experience of working in a customer-focused role.
* Ability to use own initiative and work within defined procedures.
* Ability to collect and analyse relevant information to support effective decision-making.
* Attention to detail, with high levels of accuracy.
* Computer literate, including experience of using MS Office.
* Excellent communication skills, both written and verbal.
* Ability to adapt to changing requirements.
For more information, take a look at our role pack here: ROLE PACK
We believe in a workplace where everyone can be themselves. Through our different ideas, personalities, and experiences, we redefine what is possible every day. Regardless of your colour, age, race, gender, sexual orientation, or anything else you consider yourself to be, there is a place for you at MIB. A place where you can bring your best self to work every day.
So, if you think big, love a challenge, and want to make a difference to people’s lives, we want to hear from you.
Salary: £22,895 per annum
Grade: 6
Hours: 35 hours per week (Monday - Friday)
IT kit: Supplied to you
Start-up allowance: £320 (before tax)
Hybrid working: 2 days in the office per week from our newly refurbished Milton Keynes office, MK14
Other Benefits include:
* Contributory Group Stakeholder Personal pension scheme
* Life Assurance
* Employee Incentive Scheme
* Healthcare cash plan
* 23 days holiday (plus public holidays)
* Holiday purchase scheme
* Sports and Social Club
* 24/7 Employee Assistance Programme
* Free access to online tools to support mental and physical health
* Enhanced maternity, paternity, and adoption leave
* 1 volunteer day each year and charity matched funding scheme
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