Evans Halshaw
Senior Service Advisor
Preston Ford
Salary of £28,858 with an OTE of £42,000, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services
Do you thrive off delivering industry-leading standards of customer care and satisfaction? If so, you need to join the team as a Service Advisor!
As a Service Advisor, you will have a passion and love for customers and get a buzz from providing a great customer experience. Recent or current experience within a customer service role would be helpful, either from hospitality, retail, or contact centre type environments.
To be a Service Advisor, it is essential that you hold a full UK drivers’ licence.
What does the role of Senior Service Advisor involve?
1. You’ll be providing estimates, booking and scheduling service/repair work for our customers.
2. You will advise a recommended course of action and accurately invoice for work carried out.
3. You will keep our customers fully informed of all available extras, accessories, and value products, maximising the opportunity to upsell.
What do you need to succeed as a Senior Service Advisor?
1. Background in customer service, sales, and a keen interest in the automotive industry.
2. Awesome organisation/admin skills and experience using computer systems.
3. Upselling experience as well as being comfortable in a fast-paced environment.
4. The ability to maintain customer service levels whilst meeting KPI’s and deadlines.
Here at Lithia, we thrive in a fast-paced environment where collaboration is at the heart of our culture. If this sounds like a perfect fit for you, then apply today and join our journey in driving beyond the possible.
Lithia recognises the value that diversity brings to the workforce. This is why we positively welcome applications from all walks of life, backgrounds, and communities. We are an equal opportunities employer.
Job Types: Full-time, Permanent
Pay: £28,858.00-£42,000.00 per year
Additional pay:
* Performance bonus
Benefits:
* Company pension
* Employee discount
* Life insurance
Experience:
* Service advisor: 1 year (required)
Licence/Certification:
* Driving Licence (required)
Work Location: In person
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