What skills and experience we're looking for
Join our Thinking Lettings Team
Are you passionate about great customer service? If so, we have an exciting opportunity for you! We’re seeking a customer-focused part time Lettings Officer to join our team supporting our community lettings groups working at The Portsmouth Academy.
The successful applicant will oversee daily operations, including opening and closing procedures as well as prepare facilities for activities, ensuring a welcoming environment. Delivering exceptional customer service with a positive, proactive approach will be at the centre of your practice.
Key Responsibilities:
• Stakeholder Engagement: Build strong relationships with customers, handle enquiries, and promote our services via our website and social media.
• Operational Duties: Oversee health and Safety, monitor site entry, and manage daily operations including opening and closing the facility.
• Lettings Management: Manage club and group bookings, ensuring smooth operations and excellent customer service.
This is a part time weekend role with hours to be discussed.Term time only with the opportunity for overtime.
What the school offers its staff
Thinking Lettings is a family of lettings sites within the Thinking Schools Academy Trust. Connected to schools across the South East, South and the South West, our lettings recycle profits back into the Trust, helping support our aim of transforming life chances for all our children.
What our Trust will offer you:
• Competitive Pay Scales:Our TSAT pay scales exceed national levels.
• Performance Related Pay: We operate a Professional Growth policy that allows us to reward staff who meet their objectives with additional pay for exceptional performance.
• Pension Scheme Membership:Secure your future with membership of the Local Government Pension Scheme.
• Staff Wellbeing Focus: Access our 24/7 Employee Assistance Programme, free flu vaccinations, and eye care vouchers.
• Fitness and Wellness:Enjoy Free gym membership.
• TSTARS Staff Recognition: You will be part of our Staff Recognition Programme, with seasonal rewards for all staff.
• Refer a Friend: Spread the word and benefit financially from our Refer a Friend Scheme.
• Annual leave:An entitlement of 27 days, increasing to 31 after 5 years of continuous service (pro-rata for part time staff).
• Convenient Parking: Park for free in our on-site staff car park.
• Blue Light Card:School staff can now access the Blue Light Card for discounts across a wide range of categories including holidays, cars, days out and much more!
• TSAT Benefits Portal: a one-stop shop benefits hub that gives you access to a range of exclusive benefits including employee discounts, dental cover, Cycle to Work Scheme and Discounted Gym Membership.
• Tax Relief on Uniform: Claim for uniform maintenance, with no receipts required.
Commitment to safeguarding
We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. This post is subject to an enhanced DBS check.