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Contract Type: Full Time
Job Advertisement:
Location: High Wycombe Magistrates Court
Salary: £22,502 per annum
Working as a Prisoner Custody Officer (PCO) in Prisoner Escort Custody Services (PECS) is more than just a job; it’s the chance to be a part of something great, to join a work family where you are valued, and you can make a difference every day. In addition to a rewarding career, we also offer:
* Base Salary of £22,502 (35hrs pw)
* Continuous training & development opportunities, with annual salary increments (year 2 - £23,062 / year 3 - £23,469 / year 4 - £23,933)
* Pension (matched up to 6%), life insurance; 20 days annual leave (rising to 25 after 7 years’ service) plus Bank Holidays.
* Employee Assistance Programme, MIND, Simply Health Care and Dental Plans.
* Access to discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, and more.
* A supportive team & culture where you’ll make a positive difference in a company passionate about diversity and inclusion.
We are operational 24/6, covering various early and late shifts, 35hrs pw. Flexibility is key due to the nature of the role, with a variety of working arrangements & additional hours. Your finishing time may be unpredictable, however, we operate a rota basis (provided 12 weeks in advance) that allows for meaningful time off.
We are open to considering part-time positions for day shifts only, but full-time attendance is required during the initial training period of 5 1/2 weeks.
About the Role:
As a PCO at our court, you’ll work as part of a team to provide safe and secure escorting and custody services to detainees, focusing on their physical and mental wellbeing. Key duties include:
* Escorting defendants to and from courtrooms, cells, and other areas, including accompanying them to the toilet.
* Monitoring and supervising detainees during court sessions.
* Maintaining discretion and confidentiality regarding sensitive information discussed during court proceedings.
* Ensuring detainees have access to food and drink throughout the day.
* Monitoring detainee health and reporting concerns to authorities.
* Ensuring the safety and security of the court environment, responding to incidents or emergencies.
* Completing necessary paperwork and data entry accurately.
* Working closely with other court staff, law enforcement, and legal professionals.
What you need to do the job!
Our current PCOs come with different work & life experiences; what matters is your commitment to making a difference. Ideally, you’ll have a current valid driver's license, be reasonably fit, and possess good written and verbal communication skills. This role requires responsibility, vigilance, and the ability to handle challenging situations professionally. Our roles suit those interested in criminology or psychology.
Our Assessment Process:
Online Assessment (sent via email upon application) -> Briefing call to assess eligibility -> Competency-based virtual interview -> Short role-play and written exercise.
Additional Information:
All roles are exempt from the Rehabilitation of Offenders Act 1974. Offers of employment are subject to Ministry of Justice Enhanced Level 2 checks and satisfactory employment references.
About Serco
At Serco, everyone plays an important role in delivering essential public services worldwide. We are committed to improving public services for everyone's benefit.
Apply
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At Serco, we support diverse candidates and make reasonable adjustments during the recruitment process. We are proud Disability Confident Leaders and holders of the Silver Inclusive Employer Standard.
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