About The Role
Your main day to day duties will include:
1. Manage and handle installers invoices following compliance checks, along with any queries.
2. Manage ad-hoc duties to support customer service where required.
3. Review installers early payment requests and process where applicable.
4. To handle internal and external reporting queries through various channels of communication
5. Deliver exceptional levels of service to both internal stakeholders and external customers.
6. To achieve departments targets and expectations in line with agreed SLA’s.
7. Work as team/individual to achieve the weekly targets and execute resolution where possible.
8. Support with reporting, to highlight trends or concerns.
9. Offer problem solving solutions and follow up with stakeholders/departments with a ‘can do attitude’.
10. Accurately recording information at all stages of the reporting reviews to ensure records are up to date.
11. Identify and report on any processes that result in a poor customer experience.
12. Make sure all administrative tasks are completed on time and to an exceptional standard.
13. Accurately log feedback reviewed from the Field Team and report them to Key Stakeholders
14. Perform admin tasks such as accurate report, record keeping, file maintenance and data entry.
15. Assisting with the Installation Co-Ordinators role when needed.
What Wren offer:
16. Free healthcare package helping you get the care you need, when you need it! It offers unparalleled access to a GP, diagnostics, treatment and much more!
17. Free access to our state of the art on site gym, open 24/7
18. Enjoy subsidised meals in our two fantastic restaurants
19. Free on site parking
20. Customer Service Employee of the Month with perks including dedicated parking spaces and gift vouchers
21. Customer Service Refer a Friend Scheme with the chance to earn up to £500 for each referral
22. Free refreshments brought directly to your desk throughout the day
23. Free annual eye tests as well as a contribution to new glasses
24. Free uniform included that you can also claim under the HMRC allowance
About You
Desired skills and knowledge:
25. GCSE level C or above in English and Maths
26. Strong communication skills - both written and verbal
27. Good IT skills
28. Customer Service experience